microsoft we couldn't send the code. please refresh your browser (only happens in games...

Discus and support microsoft we couldn't send the code. please refresh your browser (only happens in games... in XBoX Games and Apps to solve the problem; i started to get this issue for some time i thought it would go away after a update but any game that needs to use microsoft account will ask for me to... Discussion in 'XBoX Games and Apps' started by john surita, Aug 10, 2022.

  1. john surita
    john surita Guest

    microsoft we couldn't send the code. please refresh your browser (only happens in games...


    i started to get this issue for some time i thought it would go away after a update but any game that needs to use microsoft account will ask for me to verify no options will work i get the microsoft we couldn't send the code. please refresh your browser, so no matter what i do i cant get it to allow me to do it i dont understand why its happening but on my web browser it works fine i dont get the msg but only in games i get it, its starting to frustrate me because i bought the games to play not sit because of a verification that wont work to stop me. im hoping that there is some way to fix this because i want to play my games that i bought instead of it sitting on my computer eating space for it to not be able to play because of this.

    :)
     
    john surita, Aug 10, 2022
    #1
  2. john surita Win User

    microsoft we couldn't send the code. please refresh your browser (only happens in games needing signing in but works on web browsers if needed to verify)

    i can sign in on the website but when the game requires me to verify with the window to ask what options to do it i will always get the same msg no matter clicking for phone email or adding another this always happens when i try to get the code for phone or clicking for email it stays here and says that msg again
    [​IMG]
  3. JosefLBohorquez Win User

    microsoft we couldn't send the code. please refresh your browser (only happens in games needing signing in but works on web browsers if needed to verify)

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this John

    Are you able to sign in properly here?
    https://account.microsoft.com/security > Advance security options

    If that's the case, please try adding a new security number or email address.
    Or if you prefer setup Microsoft autheticator

    Some carriers blocks automatic service numbers that sends those verification codes.

    I sometimes face this issue with my carrier, all I need to do is enable airplane mode and disable it (but now I simply approve the sign in with the autheticator app notification)

    Let me know how it goes, greetings
  4. OG x GHOST x Win User

    I am not getting these codes in my email inbox

    OK, I've finally got the codes, but they don't work... When I entered in the code I got from my email inbox it says: "The wrong code was entered. Send a new code to your email and try again."

    Then when I click on "Send me another code." it says "We couldn't send the code. Please try again."

    ARGHHH!
  5. RoGuE iSniperz Win User

    Mixer

    This Happens too me alot even im in the Preview Build have your Friend tried Refreshing the Page on the Browser maybe if that would help
  6. Kathy A. Win User

    When I try to contact support, I can't do anything.

    Hi Tokishu,

    We understand your sentiment when contacting support. We know how important it is to contact support so, let us check on this together and sort this out in manner.

    Based on your screenshot, you are connected to a support however you can only see blank page. To better isolate your issue, we would like to ask for few questions and provide troubleshooting:

    May we know is the browser updated?

    May we ask from what country or region you are?

    May we know if the same issue happens if you were using different browser?

    Suggested troubleshooting:

    Keep your device updated, make sure your time, date and device's location are correct.

    Please try to use updated Microsoft Edge.

    Please try to use InPrivate Browser.

    Try to connect to a different internet connection (like mobile data).

    Try different device (like phone).

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
Thema:

microsoft we couldn't send the code. please refresh your browser (only happens in games...

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