Microsoft/xbox account login problem

Discus and support Microsoft/xbox account login problem in XBoX Accessibility to solve the problem; Bit of a story to this one. Just recently I've had a login attempt into my Microsoft account so I was kicked out. The problem is, there's no way I can... Discussion in 'XBoX Accessibility' started by LachlanRathbone, Nov 19, 2019.

  1. Microsoft/xbox account login problem


    Bit of a story to this one. Just recently I've had a login attempt into my Microsoft account so I was kicked out. The problem is, there's no way I can get the verification code to get back in. My mum set up the account for me when I was 12 or so and she
    set it up under her email buy because she no longer talks to me after my parents divorce and apparently "optus deleted her email account" I couldn't get it even if she still talked to me. I've tried the email changing form at least 10 times but I cant provide
    enough info to get the code because she made it. At the end of the day, all I really want back is my Xbox account because I dont need anything else from the Microsoft account. I'm happy to provide as much information as possible if need be. Thanks for reading
    this, and if possible, please help

    :)
     
    LachlanRathbone, Nov 19, 2019
    #1
  2. TakeoverMetal73 Win User

    Surface Pro : X-Box Music Sign-in Error 0xc00d1388 (Sign-in isn't supported in your region at this time)

    im from Viet Nam.i use winsows 8.1 ,when i login xbox music with account cant login :

    Tell Microsoft more about this problem 0xc00d1388

    pls support this problem for me
  3. LachlanRathbone Win User

    Microsoft/xbox account login problem

    Thank you so much mate. You're an absolute legend. I've been trying for 2 weeks and haven't gotten anywhere. I dont care if it takes a month, I'm just happy to get the account back
  4. steeledwand7664 Win User

    Microsoft/xbox account login problem

    Do you know the current email and password for the account?

    If so you can change the security proof on the account (where they want to send the verification code to) by signing into the account by going to account.live.com/addassocid this will ask to send a verification code if you click on that you do not have access
    to where they want to send the verification code it will allow you to change where it is being sent to.

    KEEP IN MIND:

    Once you start the process to change the security proof it will take 30 days for the change to take affect. The ONLY way to stop that change is to gain access to the old security proof.

    You will be locked out of the account for that 30 days but once that change takes affect you would be able to make any changes to the account including the email you use to sign into the account.
  5. AridLizard Win User

    Microsoft/xbox account login problem

    you could also try contacting Support directly to either get a phone call or chat online.

    go to
    https://support.xbox.com/en-US/contact-us


    Select Billing & accounts in the category area

    Select See other options

    Select How to protect my account

    Select Show contact options

    Select Request a call from Support

    to get a phone call

    or

    Select Billing & accounts in the category area

    Select See other options

    Select Recover my account

    Select Show contact options

    Select Chat with Xbox Support

    to use the online chat
  6. Jayhab4real Win User

    Microsoft/xbox account login problem

    Hi, you say that "optus deleted her email account", are you able to create a new account with the same details?
Thema:

Microsoft/xbox account login problem

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