Microsoft/Xbox Account signs out automatically on other devices

Discus and support Microsoft/Xbox Account signs out automatically on other devices in XBoX on Mobile to solve the problem; My kids play Minecraft. One is on iPad and the other on Switch. Xbox is constantly signing them out requiring me to go to aka.ms/remoteconnect to sign... Discussion in 'XBoX on Mobile' started by Mike Z 69, Jun 10, 2019.

  1. Mike Z 69
    Mike Z 69 Guest

    Microsoft/Xbox Account signs out automatically on other devices


    My kids play Minecraft. One is on iPad and the other on Switch. Xbox is constantly signing them out requiring me to go to aka.ms/remoteconnect to sign them back in. Is there a reason for this? It does not do this on my PC or Xbox. Is there a way to
    prevent it?

    :)
     
    Mike Z 69, Jun 10, 2019
    #1
  2. GROVERLORD Win User

    Microsoft/Xbox Account signs out automatically on other devices

    Yes, this is BS Microsoft and is costing me ton's of money. and losses in my games. this needs to be remedied quickly. It is happening to everyone with WP10. They only way I can change accounts on phone is to delete an account or login from
    the same account on a computer. We need a way of switching XBOX accounts on the WP10 easily. Maybe it's not the xbox console companion maybe there is anouther solutions. But I need a way to quickly change accounts, now I can't switch accounts without
    a lot of fuss and it is costing me money and points. BS Microsoft. AND this auto logoff **** that started 2 day's ago is not making things better. FIX IT!!!!!!!!!!!!!!
  3. XBF Brad A Win User

    Microsoft/Xbox Account signs out automatically on other devices

    Hi Mike,

    Thanks for coming to the forums with your question. If you are signing into the same account on multiple devices, this is why. You can only be signed in on one device at a time with an account. To prevent this you would need to make your kids an account.

    Thanks,

    Brad
  4. XBF Brad A Win User

    Microsoft/Xbox Account signs out automatically on other devices

    Hi Mike,

    Thanks for updating us. Try powering down the devices totally. May try uninstalling and reinstall the game also. Could be a corrupt file that keeps making them sign out.

    Thanks,

    Brad
  5. Mike Z 69 Win User

    Microsoft/Xbox Account signs out automatically on other devices

    Thanks for the replies. To clarify, two accounts. One per device. They only log one account into one device each. So they never log it into another platform.
  6. PalmettoBling Win User

    Microsoft/Xbox Account signs out automatically on other devices

    So there are some platforms where it's a one account at a time sign in, so if they sign in with that account on another platform, it will sign out the previous sign in. I know Xbox One and PC are separate devices, and do not sign out the other, but I believe
    other devices like Switch/Mobile are the same "platform" and would sign out the others, while leaving the Xbox One and PC signed in, though I don't have a Switch to really test this. Later I'll test on multiple mobile devices, but wouldn't really be a full
    test on for what you're seeing on the Switch.

    I hope this clarifies things, and help balance where they play so as to avoid the signing out.

    Let us know if you have questions or other issues we can help with!
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Microsoft/Xbox Account signs out automatically on other devices

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