Microsoft / Xbox Live accts email mismatch

Discus and support Microsoft / Xbox Live accts email mismatch in XBoX on Consoles to solve the problem; Hi, I have an Xbox Live account which I've had for the past 10 years which uses a now invalid email address associated with a dead Google account.... Discussion in 'XBoX on Consoles' started by Rabidhadron, Feb 13, 2020 at 4:52 PM.

  1. Rabidhadron
    Rabidhadron Guest

    Microsoft / Xbox Live accts email mismatch


    Hi,

    I have an Xbox Live account which I've had for the past 10 years which uses a now invalid email address associated with a dead Google account.

    My current Microsoft account is now the email address I'd like associate with my Xbox Live account (without losing any progress/data).

    I can find nowhere that explicitly allows me to do this.

    Thanks

    Andrew

    :)
     
  2. Rabidhadron Win User

    Microsoft / Xbox Live accts email mismatch

    Hi, that doesn't solve my problem. I don't need to change the email address I use to login to my Microsoft account, I only have one primary alias for this
    [Mod Removed - PII].

    My Xbox Live account has the email address [Mod Removed - PII] assigned to it (this was a previous Microsoft account primary alias and cannot be used since it no longer exists) .

    I need to remove [Mod Removed - PII] from my Xbox Live account and assign my Microsoft account primary alias [Mod Removed - PII] to it.

    Hope that makes sense?
  3. XBF Eladio M Win User

    Microsoft / Xbox Live accts email mismatch

    Thank you for taking the time to reply to this thread, Rabidhadron, and letting us know what worked for you.

    As it appears you have found a resolution to this matter, and the fact that there is no further information that we can provide to you on this matter, we will now be locking this thread.

    If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Family and we wish you a wonderful day.
  4. AnimalSiren774 Win User

    Microsoft / Xbox Live accts email mismatch

  5. Rabidhadron Win User

    Microsoft / Xbox Live accts email mismatch

    Hi, thanks both for responding.

    Following the 2nd suggestion regarding changing aliases solved my problem

    Thanks again.
  6. MRallamagoosa Win User

    Microsoft / Xbox Live accts email mismatch

    Hi, that doesn't solve my problem. I don't need to change the email address I use to login to my Microsoft account, I only have one primary alias for this
    [Mod Removed - PII].

    My Xbox Live account has the email address [Mod Removed - PII] assigned to it (this was a previous Microsoft account primary alias and cannot be used since it no longer exists) .

    I need to remove [Mod Removed - PII] from my Xbox Live account and assign my Microsoft account primary alias [Mod Removed - PII] to it.

    Hope that makes sense?
    If I got it right, then it is not possible. The xbox live and the Microsoft acounts are basically 2 separate Microsoft accounts and you cannot have the same email associated to two different accounts. At the same time you cannot merge two accounts so
    if you want to keep the one you call your Microsoft account as it is now, the best thing to do is probably to just add a new and working alias to the other account and then remove the old alias leaving the two account separated but with valid emails.
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Microsoft / Xbox Live accts email mismatch

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