Minecoins gone after link Microsoft account to Minecraft on switch

Discus and support Minecoins gone after link Microsoft account to Minecraft on switch in XBoX Games and Apps to solve the problem; i bought 2000 coins in the minecraft game ... once I added my microsoft account now all the purchases and coins are gone! Ive tried uninstalling... Discussion in 'XBoX Games and Apps' started by Anana_88, Dec 3, 2019 at 3:03 PM.

  1. Anana_88
    Anana_88 Guest

    Minecoins gone after link Microsoft account to Minecraft on switch


    i bought 2000 coins in the minecraft game ... once I added my microsoft account now all the purchases and coins are gone! Ive tried uninstalling re-installing.... nintendo support said the issue is on Microsoft/Mojang’s side. How can I fix this?

    :)
     
  2. x Sarasaurus x Win User

    Minecoins gone after link Microsoft account to Minecraft on switch

    Hi there

    You'll want to sign into your Microsoft account and contact support via the support link above. Select billing and accounts.
  3. Anana_88 Win User

    Minecoins gone after link Microsoft account to Minecraft on switch

    Also, I went to the help site you list and this question was not answered so I wrote a mail to support but no response. Is there a better way to get someone to look into this?
  4. Anana_88 Win User

    Minecoins gone after link Microsoft account to Minecraft on switch

    Hi! As I said, I downloaded minecraft and bought coins/packs on my nintendo account. I then wanted to play online so I created a microsoft account and linked it. Now there are no coins or packs. As I said above, I spoke with Nintendo and they said
    that it is Mojang/Microsoft’s issue with not linking properly, not their issue.
  5. x Sarasaurus x Win User

    Minecoins gone after link Microsoft account to Minecraft on switch

    Hi there

    May i ask what account were you signed into when purchasing the coins. If it was your switch account i would try nintendo support again.

    Alternatively you may reach out to support here at

    Minecraft help Center


    Xbox customer support
  6. David Biehl Win User

    minecraft iOS purchases missing.

    we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
    thats a huge problem! why cant i see this on my account?

    needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.
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Minecoins gone after link Microsoft account to Minecraft on switch

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