Minecraft Account Migration- unsure where account went

ReneeWeed · May 23, 2022

I migrated my mojang account a few months ago, I'm fairly sure I know which microsoft account I sent it to (its for my child). Java edition is not showing up as purchased as it was before the migration and I'd like to verify I migrated the account to that microsoft account. If it was migrated there I need halp solving the problem.

I own 2 copies of minecraft (one for each child) so there was some confusion during the migration process. Where do I speak to someone at Microsoft about this? I have transaction IDs for both copies, the Java name for the missing copy, and dates of purchase and migration. I just tried to talk to someone on the minecraft site with this information and was told I had to talk to microsoft, but the link they gave me only gives the option to search community answers. Thank you.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today ReneeWeed

If you have too confirmation about migration progress on the accounts that you're referring.

You can request a call from Microsoft via support site, or also you can use the Get Help app on Windows PC to chat with a Microsoft agent

SamQY

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

On the website you have to log in using your Microsoft account that was used in the migration. In the launcher, if you are having problems, remove all accounts and then click add account and login with your Microsoft account.

If you're unsure which account you've migrated, I recommend contacting Minecraft support.
https://help.minecraft.net/hc/en-us/requests/new

XBF - Tali

[The text above is an automatic translation and may not be exactly the same as the original text]

Hello matheoayaz,

Thank you for contacting the Xbox Support forums. I understand that you are unable to connect to multiplayer. Before we try to assist, can you please confirm if you have already migrated your Minecraft account to a Microsoft account? If you are unsure, please view How to Migrate Your Mojang Account to a Microsoft Account. If you have already migrated your account but are having errors with the migration, view Microsoft Account Migration Issues and FAQ.

If you feel as though there may be an error with your account entirely, please be sure to contact Mojang support at Minecraft Support - Contact Us.

Thank you,

-Tali

XBF - Hayabusa

Like SamyQY said,

According to the Minecraft support Migration page: "Once you migrate your account, this action can not be undone." (How to Migrate Your Mojang Account to a Microsoft Account (No Images) – Home (minecraft.net))

Likewise, according to their FAQ "Account transfers are prohibited by our Terms of Service. " (Minecraft: Java Edition Account Migration FAQ – Home)

NotMobbaJohn

I am unsure if this is the correct forum but, I was prompted to migrate my Mojang account to a Microsoft account and did so, BUT I own Minecraft on Windows/Bedrock, and have been entirely locked out of Java Edition as a consequence because I didn't read the FAQ stating that I needed to create a second Microsoft account specifically FOR my Java Edition account, is there anything I can do to get my account back?

Minecraft Account Migration- unsure where account went