minecraft iOS purchases missing.

David Biehl · Sep 9, 2019

i have 3 kids ages 6-9 that play minecraft on their iPads. occasionally we purchase skin packs and worlds and other things in the minecraft store for them.

recently they wanted the toy story world, so we paid for each of them to have it. yes, we bought it 3 times on each of their iPads. now it's gone and none of them are able to play it!!

i have signed into my microsoft account to try and sync the purchases and see if i can figure out what happened. but none of the purchases appear in my microsoft account. i cannot see any of our minecraft purchase history (even though i have logged into
my account and synced purchases as recommended upon signing in)

what is going on with this? i am beyond frustrated that our kids are not able to use what we've purchased for them.

so my question is how can i see the minecraft purchases i've made? and how can i restore the purchases to their devices so they can play them?

:)

David Biehl

thats the first place i looked, but only my xbox purchases appear there. none of the minecraft purchases appear. maybe because we paid with itunes?

Ricardo Cintra

You can see in https://account.microsoft.com/billing/orders/

David Biehl

we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
thats a huge problem! why cant i see this on my account?

needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.

XBF Steven R

Hey there David Biehl

Thanks for reaching out to the Forums for advice on how to hopefully get track of your Minecraft purchases through these ipads. I can totally understand the frustration being experienced. If you had made these purchases off of iPads, it seems you would be
better off engaging with Apple support, according to the
Minecraft support site. If they are unable to help, it would be best to contact Mojang
directly.

When you get the chance, reach out to them and let us know how that helped.

Thanks for reading!

AssertiveGrub90

thats the first place i looked, but only my xbox purchases appear there. none of the minecraft purchases appear. maybe because we paid with itunes?

If you paid through the apple store then you could try looking at your purchase history on that account.

minecraft iOS purchases missing.