minecraft iOS purchases missing.

David Biehl · Sep 9, 2019

i have 3 kids ages 6-9 that play minecraft on their iPads. occasionally we purchase skin packs and worlds and other things in the minecraft store for them.

recently they wanted the toy story world, so we paid for each of them to have it. yes, we bought it 3 times on each of their iPads. now it's gone and none of them are able to play it!!

i have signed into my microsoft account to try and sync the purchases and see if i can figure out what happened. but none of the purchases appear in my microsoft account. i cannot see any of our minecraft purchase history (even though i have logged into
my account and synced purchases as recommended upon signing in)

what is going on with this? i am beyond frustrated that our kids are not able to use what we've purchased for them.

so my question is how can i see the minecraft purchases i've made? and how can i restore the purchases to their devices so they can play them?

:)

JessicaLindsey1

Happened to my sons account also. All the worlds we purchased are showing locked now

David Biehl

thats the first place i looked, but only my xbox purchases appear there. none of the minecraft purchases appear. maybe because we paid with itunes?

Ricardo Cintra

You can see in https://account.microsoft.com/billing/orders/

BobbyBarton

I have had the same problem on my Android device today. It was working until my game refreshed and when I looked at the marketplace all of my purcases were missing

David Biehl

we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
thats a huge problem! why cant i see this on my account?

needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.

minecraft iOS purchases missing.