Minecraft Minecoins not appearing after redeeming a code

Discus and support Minecraft Minecoins not appearing after redeeming a code in XBoX Games and Apps to solve the problem; Hello, today I bought a Minecraft Minecoins code and after I redeemed the code on xbox.com, minecoins didn't appear in the minecraft store. First... Discussion in 'XBoX Games and Apps' started by Taveren37, Feb 19, 2019.

  1. Taveren37
    Taveren37 Guest

    Minecraft Minecoins not appearing after redeeming a code


    Hello,

    today I bought a Minecraft Minecoins code and after I redeemed the code on xbox.com, minecoins didn't appear in the minecraft store. First time I redeemed a code I had to wait about 10 minutes and then the minecoins appeared in game, but when I bought the
    other code, the coins didn't appear even after half an hour. I checked the country of the gift code before buying it and it matched with my country so that shouldn't be a problem. What can I do to make coins appear?

    :)
     
    Taveren37, Feb 19, 2019
    #1
  2. Taveren37 Win User

    Minecraft Minecoins not appearing after redeeming a code

    Thx, restarting the device helped :)
  3. XBF Jasmine Z Win User

    Minecraft Minecoins not appearing after redeeming a code

    Hi Taveren,

    Thanks for reaching out to us here on the Forums!

    If you purchased on your Windows 10 device:

    1. Sign in at
      account.microsoft.com
      and check your recent purchases.
    2. If you see a completed purchase, restart your device as it may need to be updated.
    3. If you have another Windows 10 or Pocket Edition device, sign in on that device to see if your purchase appears there.
      • If the purchase appears, there may be a problem on your device. Make sure that you’re signed in with the same account used to complete the purchase.
      • If the purchase doesn’t appear, contact
        Xbox Support
        .
    Additional support:

    • If you purchased from Apple Store (iPhone or iPad), go to the
      iTunes Store
      .
    • If you purchased from Google Play Store (Android), go to the
      Google Play Store
      .
    • If you purchased from Kindle Fire or Kindle Fire TV, go to the
      Amazon Store
      .
    Also, please make sure the correct account is signed in that completed the purchase.

    I hope this helps :)
  4. MR1LDN Win User

    Redeeming Minecraft Minecoins

    Hi ninjaboy12543 thank you for getting in touch with Microsoft Xbox forums.

    i have had a look into your issue and have no resource information regarding this, However, please follow this link to the minecraft Support page for more support.

    You can create a support ticket with minecraft directly or here is a link to gift card not working:

    https://help.minecraft.net/hc/en-us/articles/360030797571-My-gift-code-does-not-work

    below i have also listed a troubleshoot guide for extra assistance.

    https://help.minecraft.net/hc/en-us/articles/360035347351-Marketplace-FAQs

    troubleshooting steps below

    1. Sign in at account.microsoft.com and check your recent purchases.
    2. If you see a completed purchase, restart your device as it may need to be updated.
    3. If you have another device running Minecraft, sign in on that device to see if your purchase appears there.
      • If the purchase appears, there may be a problem on your device. Make sure that you’re signed in with the same account used to complete the purchase.
      • If the purchase doesn’t appear, contact Xbox Support.
      • NB: Minecraft Marketplace is not available in any version of Minecraft with "Edition" in its name, requires internet access and includes in-app purchases.
    Additional support:

    • If you purchased from Apple Store (iPhone or iPad), go to the iTunes Store.
    • If you purchased from Google Play Store (Android), go to the Google Play Store.
    • If you purchased from Kindle Fire or Kindle Fire TV, go to the Amazon Store.
    xbox support if all else fails:

    https://beta.support.xbox.com/contact-us

    I hope this helps.

    Many thanks,



    happy gaming :)
  5. NaZoooom Win User

    Redeeming Minecraft Minecoins

    Hi ninjaboy12543,

    I would say best thing to do is check out this My gift code does not work Minecraft support page. There is a link in this
    page to raise a support ticket and best to make contact with the Minecraft support team directly. They will be able to advise you on what to do regarding the redeeming of your codes.
  6. XBF Diego M Win User

    Cartão minicraft minecoins | Dificuldade de inserir os créditos [Mod Translation-Card minecraft minecoins | Difficulty inserting credits]

    Hi Paulo,

    Redeeming pre-paid codes for Minecoins is only available for the Java Edtion on PC I believe. The instructions on how to redeem the code to a Mojang Account for Minecraft Java Edition on PC is found on this article: https://help.mojang.com/customer/en/portal/articles/816435-redeeming-a-prepaid-card-or-gift-code

    Any Minecraft for Windows 10 edition would need to be redeemed in the Microsoft Store. The codes for the Windows Store will be 25 digits in a 5x5 format.

    If you need further assistance I would suggest reaching out to Mojang's Support Team on Twitter and they should reply to you directly: https://twitter.com/MojangSupport
Thema:

Minecraft Minecoins not appearing after redeeming a code

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