Minecraft Realms subscription renewing but realm itself expires - requires fresh...

Discus and support Minecraft Realms subscription renewing but realm itself expires - requires fresh... in XBoX Games and Apps to solve the problem; I've been having this issue since Sept of last year when I purchased a 10 person Minecraft Realms server for myself and my kids. The server worked... Discussion in 'XBoX Games and Apps' started by Narezza, Jan 11, 2022.

  1. Narezza
    Narezza Guest

    Minecraft Realms subscription renewing but realm itself expires - requires fresh...


    I've been having this issue since Sept of last year when I purchased a 10 person Minecraft Realms server for myself and my kids. The server worked great until it was time for auto-renewal. At that time, the subscription charged but we didn't actually play until later on into November. We still had about 2 weeks left on the realm, but we were unable to access it, with a message saying that the subscription had expired. I renewed the subscription on the PC in the Minecraft game and was able to play immediately. I noticed the double charge when I was looking through credit card info later in the month. I cancelled the original subscription and continued with the new one.

    The same thing happened at Christmas. Kids got a new Switch and wanted to play together on the realm. Microsoft billed me on 12/12 for a 10 person Realm, but when we tried to log in, the Realm was expired. Cancelled the subscription again, and purchased a new one through the Minecraft game.

    I called Microsoft support who told me to contact, Xbox support. Xbox support told me to contact Mjoang support. After over 2 weeks of back and forth with Mojang, they decided that its a Microsoft/Xbox problem.

    So, the question is. I want a 10 person realm that auto-renews each month and is accessible while only being charged once a month. How do I do that?

    :)
     
    Narezza, Jan 11, 2022
    #1
  2. jbonecreeper Win User

    Minecraft Realms subscription renewing but realm itself expires - requires fresh subscription to play causing double billing

    I'm having the same problem. It said I don't have realms plus anymore so I thought huh maybe the first month was over so I had to pay again, so I did and now I'm being double charged and can't refund it and even worse it still says I don't have realms plus even though I'm paying for two. Also I can't contact anyone because apparently there's no support for this problem.
  3. Jesse E' Win User

    Minecraft Realms subscription renewing but realm itself expires - requires fresh subscription to play causing double billing

    I'm sorry about that. This is an issue with the subscription itself and support are the only ones that can look into this.
  4. Narezza Win User

    Minecraft Realms subscription renewing but realm itself expires - requires fresh subscription to play causing double billing

    I appreciate the answer, but the issue remains. I have subscriptions that are renewing while the actual sever is not. No one is able to tell me how to address this and none of the companies are able to assist me in refunding the extra charges. I’m basically paying twice each month we want to play on the server.
  5. Jesse E' Win User

    Minecraft Realms subscription renewing but realm itself expires - requires fresh subscription to play causing double billing

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    You already did it right the first time; purchase the subscription and turn on recurring billing. I'm afraid there isn't another way to do it. If Xbox Support had said it is a Mojang issue then it is as Support are always on top when it comes to billing issue.
  6. Sarandipity7012 Win User

    No option to renew an expired minecraft realm for 10 friends

    Hello Unholy Eff3ct! Same issue, sooo frustrating.

    I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
    classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

    When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

    So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
    to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
    no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

    When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

    On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
    multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

    I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

    I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
    there is no
    10 player "Realm Server Subscription" anymore, there is only a
    10 player "Realms Plus Subscription" or
    2 player "Realms Server
    Subscription".

    Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
    cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

    Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

    - Sarandipity
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