Minecraft starter pack hasn't fully redeemed

Discus and support Minecraft starter pack hasn't fully redeemed in XBoX Games and Apps to solve the problem; I bought the Minecraft disc, with the starter pack and just redeemed it this morning. Then I went to play Minecraft on my phone and checked if my... Discussion in 'XBoX Games and Apps' started by Lilia Lang, Aug 28, 2019.

  1. Lilia Lang
    Lilia Lang Guest

    Minecraft starter pack hasn't fully redeemed


    I bought the Minecraft disc, with the starter pack and just redeemed it this morning. Then I went to play Minecraft on my phone and checked if my Minecoins and starter pack redeemed. It did, but it only has Skin Pack 1 and the 700 Minecoins. I checked
    Payment & Billing and it says that it is redeemed, all of it. What is happening and what can I do?

    :)
     
    Lilia Lang, Aug 28, 2019
    #1
  2. Nathan Roberts (Sunk Win User

    Minecraft starter pack hasn't fully redeemed

    Hey there, Lilia Lang

    I think it may be better to reach out to Microsoft support via https://support.xbox.com/contactus

    They will be able to look into this further. You may need to ask to speak to an Xbox Agent as this is billing and subscription issue and will need someone to look into your account.

    Hope this helps,

    Regards,
  3. Lilia Lang Win User

    Minecraft starter pack hasn't fully redeemed

    That brings me to Minecraft, not what I redeemed. It came with a Minecraft disc, I did not buy it. It was the Starter Pack, which I can't find on the Microsoft Store (not to be confused with the Starter Collection)
  4. Nathan Roberts (Sunk Win User

    Minecraft starter pack hasn't fully redeemed

  5. Nathan Roberts (Sunk Win User

    Minecraft starter pack hasn't fully redeemed

    Hey there, Lilia Lang

    Was this a DLC add in for Minecraft?

    You could try uninstalling and re installing Minecraft on your phone. This may get all the content that is on your account for you on your device.

    Please can you pass a link to the content you purchased, so I can look through the product. But please do not include any personal identifiable information (PII).

    Regards,
  6. PatriotSH529 Win User

    Minecraft starter pack hasn't fully redeemed

    You should definitely try to re-install the game, but if not contact Microsoft support and they can help you in more detail. https://support.xbox.com/en-US/
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Minecraft starter pack hasn't fully redeemed

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