Minecraft store purchases missing on Switch

Discus and support Minecraft store purchases missing on Switch in XBoX Games and Apps to solve the problem; Hello, Minecraft Marketplace issues redirects me to Xbox support - which doesn't even have a category relating to my problem so contacting support... Discussion in 'XBoX Games and Apps' started by Riverstar907, Jan 15, 2020.

  1. Riverstar907
    Riverstar907 Guest

    Minecraft store purchases missing on Switch


    Hello,

    Minecraft Marketplace issues redirects me to Xbox support - which doesn't even have a category relating to my problem so contacting support hasn't been possible yet.

    I recently purchased Minecraft for Switch and when signing in with my Microsoft account most of my previous Marketplace purchases aren't visible.

    When I try to open the game, it makes me sign into my account again instead of remembering the info. I have to visit the remote connect page and enter the code each time. Then the in-game marketplace only shows 4 purchases (3 skin packs and 1 texture pack,
    none of which were purchased on the Switch) whereas my Android and Windows 10 versions of Minecraft both show 33 packs under my purchased packs tab.

    I've had a similar problem a couple of years back with my Android version and had to contact support then but I don't recall what finally got it working. Please help.

    Thank you

    :)
     
    Riverstar907, Jan 15, 2020
    #1
  2. o ZomBee o Win User

    Minecraft store purchases missing on Switch

    Hello Riverstar907,

    I am sorry you are having frustrations with your purchases. To try and troubleshoot this issue thru Nintendo you can try the support page at https://en-americas-support.nintendo.com/
    you could also try Microsoft support at https://support.microsoft.com/en-us

    If those are a no go you can try and uninstall the game and then reinstall it onto your switch and hope it pulls your information from the cloud. Good Luck.
  3. WaunaKeegan11 Win User

    Minecraft store purchases missing on Switch

    I would check this page to see if the problem can be fixed from here. You might want to check Nintendo support as well as the problem is specific to the Switch. https://beta.support.xbox.com/help/games-apps/game-titles/minecraft-info
  4. XBF Brad A Win User

    Minecraft store purchases missing on Switch

    Hello all,





    As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





    Thanks,

    Brad
  5. XBF Brad A Win User

    Minecraft for Nintendo Switch: Store Purchases disappeared...

    Hi Ross,

    Thanks for reaching out to the forums. We see you have issue with purchases. We recommend reaching out to
    Mojang support or Nintendo support. As the items are associated with an account other than Microsoft.

    Thanks,

    Brad
  6. XBF Leo G Win User

    Minecraft para switch -[Minecraft for switch]

    Hello Xertrec,

    Thank you for posting on the Xbox forums. We understand that you purchased Minecraft for the Nintendo Switch, and you are interested in knowing if you can use the same version to play on Windows 10. The version of Minecraft that is available on the
    Nintendo Store is not the same version that is sold on the Microsoft Store. The game uses a Microsoft account to link to the game, but the Nintendo Store uses a Nintendo account to complete purchases. The game does support cross-platform play. You would need
    to purchase the
    Windows 10 version of Minecraft
    in order to play on a Windows 10 computer. We hope this helps!
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Minecraft store purchases missing on Switch

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