Minecraft Windows 10 Edition - Deep-Sea Mash-Up Pack Issue

Discus and support Minecraft Windows 10 Edition - Deep-Sea Mash-Up Pack Issue in XBoX Sales and Promo to solve the problem; I logged into Minecraft the weekend that the free deep sea mash-up pack was available for Minecraft. It was a promotion through Microsoft. The... Discussion in 'XBoX Sales and Promo' started by RosaRose7795, Sep 26, 2019.

  1. RosaRose7795
    RosaRose7795 Guest

    Minecraft Windows 10 Edition - Deep-Sea Mash-Up Pack Issue


    I logged into Minecraft the weekend that the free deep sea mash-up pack was available for Minecraft. It was a promotion through Microsoft. The promotion was the first weekend of June and I have yet to receive it. I attempted contacting you, Microsoft, several
    times in reference to this issue back at the end of July/early August. I was directed to contact Mojang, which I did. I finally received a response from Mojang this morning (9/24/19) which then proceeded to tell me that it was a problem on the Microsoft, not
    Mojang, end. Thus, I contacted Microsoft again this morning, only to be told that there are no issues on the Microsoft end and that it is a problem with Mojang. In looking at online forums, other users have had a similar issue. My reference number is
    [Mod Removed - PII] and the article I am referring to can be found here : https://www.minecraft.net/en-us/article/get-deep-sea-mash-up-free-weekend

    Thank you for your help!

    :)
     
    RosaRose7795, Sep 26, 2019
    #1
  2. XBF Javier R Win User

    Minecraft Deep Sea Pack

    Hello Alexandre,

    We understand that you're experiencing an issue concerning not receiving the Minecraft Deep Sea Pack.

    Please be sure to find all information about this promotional item on the Minecraft website here at the
    Get Deep Sea Mash-up free this weekend webpage.

    Best wishes!
  3. XBF Eladio M Win User

    Minecraft Windows 10 Edition - Deep-Sea Mash-Up Pack Issue

    Hey Rosa

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about a promotion for a free mash-up pack in Minecraft.

    Then Texture and Mash-up packs that Microsoft is able to provide for you under promotional circumstances are provided via a code that is sent to you on the Xbox Messaging Center. Such examples of DLC that would be provided directly by Microsoft can be found

    here
    .

    However, In Minecraft, you now have to purchase Mine Coins first, and then exchange these in the

    Minecraft Marketplace
    for content from the community teams.

    If you did not receive the content that was being promoted, then it would have to be that the requirements were not met:

    "log in with your Microsoft account and play Minecraft any time from May 31st 12:00 AM UTC – June 3rd 6:59AM UTC"

    If contacting Mojang has not provided favorable results, then it might have something to do on "Cyclone Designs" as they are the creator of this particular mash-up pack. That being said, Microsoft would be unable to provide for you a code for this, as again,
    you would have to use Mine Coins in order for you to acquire this content.

    As there is no further information that we can provide to you on this matter, we will now be locking this thread.

    If you have any other questions or concerns, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Family and we wish you a wonderful day!
  4. XBF Brad A Win User

    Deep Sea - Mash-Up Weekend Promotion 6/3/19-6/6/19

    Hi Robert,

    Thanks for coming to the forums. This is not an issue support can help with. The map will be added no later than June 12th, 2019. You can view the whole guide for this

    here
    .

    Just log in with your Microsoft account and play Minecraft any time from May 31st 12:00 AM UTC – June 3rd 6:59AM UTC and earn Deep Sea Mash-up Pack free! That’s all you have to do, we’ll handle the rest. You can earn one
    map per person, and your free map will be accessible approximately a week after in your account in the Minecraft Marketplace,
    on (or before) June 12, 2019.

    Hope this helps.

    Brad
  5. Paul Witkowski Win User

    Minecraft Deep Sea Pack

    I also do not have it on my Xbox account, and I definitely played during this time, I made sure, myself and my two kids logged in and played.

    It never seemed to acknowledge it in game, and kept showing the promotional message every time we logged in.

    Eventually i.e. when checking today, it appeared on one of my kids accounts as 'owned/installed', my other kids account shows as 'owned/download', so I could download it for them both.

    However for my own parent account its not listed and searching shows that I can only buy it for minecoins!

    For us though its not just the Deep Sea mashup pack either...

    Since merging my family accounts to Xbox Live, one of the kids accounts has lost the entitlement to all the free Christmas promotional packs they earned last year (snow blizzard, skins, winter wonderland etc) and none after found to redownload any more as
    the promotion was only for the Xmas period!

    With who/how would I be able to get these things resolved?

    Thanks for any MS assistance with this.
  6. Capitain Gonzo Win User

    Minecraft Deep Sea Pack

    I didnt get the Pack yet too, but this is ok for me
Thema:

Minecraft Windows 10 Edition - Deep-Sea Mash-Up Pack Issue

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