Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10...

Discus and support Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10... in XBoX Games and Apps to solve the problem; Há uns anos atrás ganhei um código de ativação do Minecraft Windows 10 do próprio site da Mojang. Ativei o código, e funcionou normalmente, mas como eu... Discussion in 'XBoX Games and Apps' started by João Vitor Schiavon, May 16, 2019.

  1. Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10...


    Há uns anos atrás ganhei um código de ativação do Minecraft Windows 10 do próprio site da Mojang. Ativei o código, e funcionou normalmente, mas como eu tinha a versão Java nunca mais joguei.

    Nesses últimos dias queria experimentar a versão de Windows 10, mas para minha surpresa eu não tinha mais o jogo. Tentei usar o código de ativação novamente, mas obviamente não funcionou e agora não tenho como jogar.

    [Translation]

    A few years ago I won a Minecraft Windows 10 activation code from Mojang's own website. I activated the code, and it worked normally, but as I had the Java version I never played again.

    In these last days wanted to try the version of Windows 10, but to my surprise I had no more game. I tried to use the activation code again, but obviously it didn't work and now I have no way to play.

    :)
     
    João Vitor Schiavon, May 16, 2019
    #1
  2. João Vitor Schiavon Win User

    Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10 has vanished from my Microsoft Store apps)

    It shows in my library but in the Microsoft Store I can only install a trial version.
  3. Alucario Ultra Win User

    Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10 has vanished from my Microsoft Store apps)

    Hello,

    Thanks for using the MS forums.

    You may have logged in with a different account. If that is not the case, and you already redeemed the code, then, the game should appear ready for his download in the Microsoft store.

    Try searching for the version you won. It should appear labeled as "Owned".

    You may also try to check your games library, here:

    https://account.xbox.com/en-us/MyGames?xr=socialtwistnav

    Sign in and click in the PC button.

    Luck.
  4. João Vitor Schiavon Win User

    Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10 has vanished from my Microsoft Store apps)

    It's not in the purchase history, and I don't think it was in another account, Is there a way to see how old my Microsoft/Xbox account is?
  5. XBF Erick C Win User

    Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10 has vanished from my Microsoft Store apps)

    Hello again!

    Did you make it all the way to the last of the orders under this account? Do you remember having any other email accounts that you may have used for an Xbox account?

    There is no direct way that you can check the date the account was created but you can always
    Contact Xbox Support
    directly to get further assistance with this. You should be able to get this information through them.

    You can also try to get more information by clicking on the following link to submit a support request, maybe they can provide this information without having to contact support directly.

    New Support Request

    Give this a try and let us know if it has helped.
  6. XBF Erick C Win User

    Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10 has vanished from my Microsoft Store apps)

    Hey there Vitor Schiavon,

    Sorry to hear you are running into this problem, do you remember if the code itself was redeemed to this account or did you redeem it under a different account? When you redeem a code onto a Microsoft account the license to the game is attached to that account
    only. In this case it sounds like you may have redeemed the code to a different account.

    Take a look at your accounts
    Order History
    and go back a few years to the time you received the code and see if you find the transaction showing the code was redeemed.

    If you are unsure how to check your order history through the link above go ahead and follow the support article below for assistance.


    I hope this helps.
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Minecraft Windows 10 sumiu dos meus aplicativos da Microsoft Store (Minecraft Windows 10...

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