Missed Payment and Cannot Renew.

Discus and support Missed Payment and Cannot Renew. in XBoX on Consoles to solve the problem; I've recently missed a payment of XBOX Live Gold and the 'Microsoft Account' security has locked me out of several important things to cancel/turn off... Discussion in 'XBoX on Consoles' started by Skylord Rorak, May 2, 2014.

  1. Missed Payment and Cannot Renew.


    I've recently missed a payment of XBOX Live Gold and the 'Microsoft Account' security has locked me out of several important things to cancel/turn off auto-renew and buy anew as it hasn't renewed yet even after having the money available.

    Help?

    :)
     
    Skylord Rorak, May 2, 2014
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, May 2, 2014
    #2
  3. Payment Option Question

    You cannot remove a credit card off an active gold account without ringing support and giving an alternative payment option,eg paypal.

    This applies even with the auto renew turned off.
     
    THEOWENKILLER, May 2, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Missed Payment and Cannot Renew.

    If you can fix it via the website, you'll need to contact support and speak to billing so they can help you sort it out. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, May 2, 2014
    #4
  5. Smwutches Win User

    Missed Payment and Cannot Renew.

    If you can fix it via the website, you'll need to contact support and speak to billing so they can help you sort it out. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  6. THEOWENKILLER Win User

    Xbox Live Renewal

    You need to call support for billing issues.

    If microsoft have renewed the subs but cannot get the payment they will suspend your account.
  7. Smwutches Win User

    Cant delete payment option

    Even though you have auto-renewal turned off, you cannot remove a payment method while it's attached to an active gold subscription. The only way to not leave a payment method is by using prepaid gold cards.
  8. Not Proven Win User

    hope i dont get effected

    This email is just saying that Xbox cannot charge you until you fix payment options. No need to worry unless you have auto renewal! :)
  9. THEOWENKILLER Win User

    Suspended account, Lost DLC...

    You needed to cancel auto renew on your xbox account,not on your bank account.

    You cannot remove your card on an active gold account ,without replacing it with another payment option,but you can turn off auto renew at any time.

    If you left it on and told your bank not to allow payment,that`s where your problem lies.
Thema:

Missed Payment and Cannot Renew.

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