Missing 1 year achievements email/ but received LIMBO game download code

Discus and support Missing 1 year achievements email/ but received LIMBO game download code in XBoX Sales and Promo to solve the problem; I also chatted with Microsoft support like many others here and was instructed to post to this forum regarding the same issue in order to have it... Discussion in 'XBoX Sales and Promo' started by SilverMettle, Dec 3, 2014.

  1. SilverMettle
    SilverMettle Guest

    Missing 1 year achievements email/ but received LIMBO game download code


    I also chatted with Microsoft support like many others here and was instructed to post to this forum regarding the same issue in order to have it resolved since he could not assist. I meet all requirements and already opted in to receive marketing emails
    and DID received the LIMBO download code to redeem via the Xbox Live Chat system but did not receive the achievements email that was to be sent to everyone that purchased as an early adopter and redeemed the day one achievement.

    GT: silv3rmettle

    No reference number provided by rep but I do have a copy of the transcript with the Chat Specialist named Jay

    :)
     
    SilverMettle, Dec 3, 2014
    #1
  2. Never received 1 year email with limbo code or other games

    I should qualify because I got the day 1 version and on my xbox box I have the year 1 gamer pic and year 1 backround so I received some of the rewards just not the email or game thing or what ever it is an I had been signed up for receiving emails because
    I had read about it online but at the itme I was having problems signing into my email and I changed it to a micrsoft account because it was gmail and I was hoping even if I had been sent to me but got lost because of me changing my email account to a different
    provider I might be able to have it resent
    I have been with xbox for ages and spent loads of money getting games and I think its unfair if I miss out I chatted to customer support and they said for me to come here
     
    XCUBE MLG PRO, Dec 3, 2014
    #2
  3. onyxishere
    onyxishere Guest
    Never received 1 year email with limbo code or other games

    Sorry to hear you didn't receive any items. As per Miss Quinzel's post (linked below) the offers were random and not all people received them. Sorry

    forums.xbox.com/.../1871611.aspx
     
    onyxishere, Dec 3, 2014
    #3
  4. Missing 1 year achievements email/ but received LIMBO game download code

    Hey there, silv3rmettle! I'm very sorry to see that you did not redeem the email for the anniversary, but congrats on being one of the first to own LIMBO!

    The email about the anniversary for Year One should have been sent as well. If you did not receive it, it could have been due to a number of factors. Your preferences might have not been set to receive marketing emails before the email was sent, your contact
    information may have not been up to date, or your email provider may have bounced the email back.

    At this time, there is no plan to resend out the emails. You should still be able to access the Day One achievement background by setting your background to the Day One Achievement.

    Thanks so much for being a Day One user! If you need assistance with any other support issues, please do not hesitate to post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the
    individual support that works best on the forums.
     
    Misses Quinzel, Dec 4, 2014
    #4
  5. Misses Quinzel Win User

    Missing 1 year achievements email/ but received LIMBO game download code

    Hey there, silv3rmettle! I'm very sorry to see that you did not redeem the email for the anniversary, but congrats on being one of the first to own LIMBO!

    The email about the anniversary for Year One should have been sent as well. If you did not receive it, it could have been due to a number of factors. Your preferences might have not been set to receive marketing emails before the email was sent, your contact
    information may have not been up to date, or your email provider may have bounced the email back.

    At this time, there is no plan to resend out the emails. You should still be able to access the Day One achievement background by setting your background to the Day One Achievement.

    Thanks so much for being a Day One user! If you need assistance with any other support issues, please do not hesitate to post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the
    individual support that works best on the forums.
  6. Daft Badger Win User

    limbo code

    Year one/day one owners were not told they would definitely be given a copy of Limbo.

    The codes for Limbo were given out randomly to people who are subscribed to receive xbox emails.

    If you haven't got a code by now you won't be getting one i'm afraid.
  7. onyxishere Win User

    Never received 1 year email with limbo code or other games

    Sorry to hear you didn't receive any items. As per Miss Quinzel's post (linked below) the offers were random and not all people received them. Sorry

    forums.xbox.com/.../1871611.aspx
  8. MarkySparky69 Win User

    Official response regarding the anniversary emails

    I'm having the same problem. I haven't received my email either and I'm opted in for emails. Have received the limbo code and that was it. No gamer pic or anything. Have spoke to the guys at support and they've told me to come here. Not happy!!!!!
  9. onyxishere Win User

    xbox one year one early adopter.. help

    All prizes are random. Also, Limbo is for the Xbox One not the 360 so although it is a game that you have already played it holds a whole new set of achievements for you if you are an achievement hunter. If you don't want the game you're free to give the
    code away when you receive it.
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Missing 1 year achievements email/ but received LIMBO game download code

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