Missing $10 Microsoft Store Credit

Discus and support Missing $10 Microsoft Store Credit in XBoX Sales and Promo to solve the problem; On May 12th I purchased a $50 gift card code from Microsoft.com. At the time, there was a promotion to receive $10 additional credit when buying $50.... Discussion in 'XBoX Sales and Promo' started by NicholasMazza, Jun 11, 2019 at 9:32 AM.

  1. Missing $10 Microsoft Store Credit


    On May 12th I purchased a $50 gift card code from Microsoft.com. At the time, there was a promotion to receive $10 additional credit when buying $50.

    I never received my credit. I contacted Customer support under ticket SRX1474021577ID , and they were unable to resolve. Please help, this is so frustrating.

    :)
     
    NicholasMazza, Jun 11, 2019 at 9:32 AM
    #1
  2. XBF Brad A Win User

    Missing $10 Microsoft Store Credit

    Hi Nicholas,

    As the question has been answered by a few people, you will need to contact support. I will go ahead and lock this thread as it has been resolved. Feel free to come back anytime if you have a question or issue.

    Thanks,

    Brad
  3. {Parity} Win User

    Missing $10 Microsoft Store Credit

    There is nothing anyone in the forums can do. You will have to continue to work with Xbox Support for assistance with that.

    The best way to reach Live Support would be here:
    https://support.xbox.com/contact-us

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  4. SpiralOut46and2 Win User

    Missing $10 Microsoft Store Credit

    Yes, unfortunately, you'd need to contact Support again. We can't resolve issues for Xbox credit from within the Forums. Contact them with the ticket number and let them know that you didn't get it resolved and still don't have your credit. They should
    be able to fix this issue for you and sorry to hear you weren't helped the first time around. Good luck!
  5. NicholasMazza Win User

    Missing $10 Microsoft Store Credit

    Maybe I am doing something wrong, but I am finding no options for a live chat for Microsoft store. I contacted Customer Support chat, but they turned me away due to this being a Microsoft Store credit, not specifically an XBOX credit... Is there any way
    to get live help today, or do I have to wait until phone support opens tomorrow?
  6. Mister Maka Win User

    Trying to get 10.00 credit for game purchase of call of duty Infinate warfare was suposed to

    Hey there!

    That $10 credit you're referring to would be store credit for the Microsoft Store that you should receive via e-mail. If you haven't received your store credit, I recommend reaching out to
    Microsoft Store support. They'll be able to best help out.
Thema:

Missing $10 Microsoft Store Credit

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