Missing email, my email just vanished, with gift code tokens from freedom playathon

Discus and support Missing email, my email just vanished, with gift code tokens from freedom playathon in XBoX Rewards to solve the problem; as I posted ion twitter. My email just seemed like it deleted my email which had the gift code tokens which was from the freedom play-a-thon. I checked... Discussion in 'XBoX Rewards' started by roberts666, Mar 12, 2018.

  1. roberts666
    roberts666 Guest

    Missing email, my email just vanished, with gift code tokens from freedom playathon


    as I posted ion twitter. My email just seemed like it deleted my email which had the gift code tokens which was from the freedom play-a-thon. I checked in every available folder in my email, spam folder/trash/junk etc and the emails
    are no where to be found. I saw the emails there earlier that day and later that day I went to open, when I got back home from being out running errands, to find the emails all missing to be found no where.

    Is there a way to resend the emails to me? It's like my email had a bad mood that day and did whatever it wanted.

    :)
     
    roberts666, Mar 12, 2018
    #1
  2. game-leper
    game-leper Guest
    No email from Microsoft today.

    i didnt get an email either. i did get a $20 code for gift card though in outlook mail from ms
     
    game-leper, Mar 12, 2018
    #2
  3. ridetx
    ridetx Guest
    Forza Horizon 3 and Xcom 2 Pre-order bonuses not sent

    I received an email with my $10 gift card with a 9 digit alpha numeric format but the redeem token page it links me to only accepts 25 digit numeric codes.
     
    ridetx, Mar 12, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hello roberts666,

    If you could use the private message on the forums (the message envelope on this post) to send us the email address you registered with, we can investigate with our winner experience team to see if there was an issue with your email.
     
    XBLRewards8, Mar 13, 2018
    #4
  5. roberts666
    roberts666 Guest
    message sent
     
    roberts666, Mar 14, 2018
    #5
  6. roberts666
    roberts666 Guest
    Has there been any update? I have not yet heard anything back since this last post asking for a PM of the email associated with my account. Which was now 2wks ago.
     
    roberts666, Mar 26, 2018
    #6
  7. roberts666
    roberts666 Guest
    since no response as usual. I sent another message which is 3/3 since its limited in characters when sending PM's.
     
    roberts666, Mar 31, 2018
    #7
  8. XBLRewards8
    XBLRewards8 Guest

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hey roberts666,

    Apologies for the delay. We are still working with another promotional team for this sweepstakes to see if we can get any details on the email address you provided. Just for confirmation, can you confirm that the email address you provided in your private
    message is the email you registered into this sweepstakes with, and not your normal contact email? Since it is possible to register into the sweepstakes with any email address you wish to put into the registration form, we have seen some users look at the
    wrong address. Having this confirmation helps since we have had some cases where our other team could not find the email provided by the user, and after investigation, we found that the user mistyped their email address (for example, typing in a @htmail.com
    address instead of a @hotmail.com address). Knowing what the first part of the email address is expected to be can help significantly in identifying if a typo is the issue.
     
    XBLRewards8, Apr 3, 2018
    #8
  9. XBLRewards8
    XBLRewards8 Guest
    Hello roberts666,

    Our win fulfillment team could not confirm any wins for your email. They then investigated with our web team for your registration details associated with the gamertag "roberts666", and could not find any Play-a-thon wins associated with that gamertag. The
    only results that they could find for your gamertag were some wins for the Forza Sweepstakes, which they then re-sent. Note that the email registered for that sweepstakes is different than the one provided in your private message. However, as mentioned previously,
    we could not find any Play-a-thon wins for either your Gamertag, the email associated with your Rewards account, or the email that you provided in your private message.
     
    XBLRewards8, Nov 3, 2018
    #9
  10. roberts666 Win User

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hello ,

    If you could use the private message on the forums (the message envelope on this post) to send us the email address you registered with, we can investigate with our winner experience team to see if there was an issue with your email.
    since no response as usual. I sent another message which is 3/3 since its limited in characters when sending PM's.
  11. XBLRewards8 Win User

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hey roberts666,

    Apologies for the delay. We are still working with another promotional team for this sweepstakes to see if we can get any details on the email address you provided. Just for confirmation, can you confirm that the email address you provided in your private
    message is the email you registered into this sweepstakes with, and not your normal contact email? Since it is possible to register into the sweepstakes with any email address you wish to put into the registration form, we have seen some users look at the
    wrong address. Having this confirmation helps since we have had some cases where our other team could not find the email provided by the user, and after investigation, we found that the user mistyped their email address (for example, typing in a @htmail.com
    address instead of a @hotmail.com address). Knowing what the first part of the email address is expected to be can help significantly in identifying if a typo is the issue.
  12. XBLRewards8 Win User

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hello roberts666,

    If you could use the private message on the forums (the message envelope on this post) to send us the email address you registered with, we can investigate with our winner experience team to see if there was an issue with your email.
  13. XBLRewards8 Win User

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hello roberts666,

    Our win fulfillment team could not confirm any wins for your email. They then investigated with our web team for your registration details associated with the gamertag "roberts666", and could not find any Play-a-thon wins associated with that gamertag. The
    only results that they could find for your gamertag were some wins for the Forza Sweepstakes, which they then re-sent. Note that the email registered for that sweepstakes is different than the one provided in your private message. However, as mentioned previously,
    we could not find any Play-a-thon wins for either your Gamertag, the email associated with your Rewards account, or the email that you provided in your private message.
  14. roberts666 Win User

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hello ,

    If you could use the private message on the forums (the message envelope on this post) to send us the email address you registered with, we can investigate with our winner experience team to see if there was an issue with your email.
    message sent
Thema:

Missing email, my email just vanished, with gift code tokens from freedom playathon

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