Missing Gift Cards

Discus and support Missing Gift Cards in XBoX Rewards to solve the problem; I recently redeemed my Vip Gems in the vault for a couple gift cards and I still haven't received them. Contacted customer support and the couldn't... Discussion in 'XBoX Rewards' started by JayFig15, Jul 1, 2018.

  1. JayFig15
    JayFig15 Guest

    Missing Gift Cards


    I recently redeemed my Vip Gems in the vault for a couple gift cards and I still haven't received them. Contacted customer support and the couldn't help. It's been almost 3 weeks now.

    :)
     
    JayFig15, Jul 1, 2018
    #1
  2. {Parity}
    {Parity} Guest
    Missing gift card

    Thanks for posting with your positive experience. That doesn't really happen a lot.
     
    {Parity}, Jul 1, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Missing gift card

    Hello mKIN6vJAMESp,

    Apologies for the inconvenience. We have reached out to our Vault team about your issue, and are now investigating. We will update your post here once we know more.
     
    XBLRewards8, Jul 1, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing Gift Cards

    Hello JayFig15,

    Apologies for the inconvenience. We have sent your report to our Vault team to investigate. Once they can provide us with more information, we will update this thread.
     
    XBLRewards8, Jul 6, 2018
    #4
  5. JayFig15
    JayFig15 Guest
    Any update?
     
    JayFig15, Jul 18, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello JayFig15,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
     
    XBLRewards8, Jul 26, 2018
    #6
  7. JayFig15
    JayFig15 Guest
    OK, still waiting for the message
     
    JayFig15, Nov 3, 2018
    #7
  8. geekfather Win User

    Can't add credit card.

    Is it a gift credit card by chance? I ask as most credit card companies reissue there cards much more frequent. if it is a gift card then those are pretty much hit or miss
  9. XBLRewards8 Win User

    Missing gift card

    Hello mKIN6vJAMESp,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
  10. {Parity} Win User

    Missing gift card

    Thanks for posting with your positive experience. That doesn't really happen a lot.
  11. JayFig15 Win User

    Missing Gift Cards

    Sure I will gladly do this approach again.
  12. XBLRewards8 Win User

    Missing gift card

    Hello mKIN6vJAMESp,

    Apologies for the inconvenience. We have reached out to our Vault team about your issue, and are now investigating. We will update your post here once we know more.
Thema:

Missing Gift Cards

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