missing Microsoft points

Discus and support missing Microsoft points in XBoX Sales and Promo to solve the problem; Promotion Details:on your storefront it says if I buy ea access then I would get 2000 Microsoft points Date of Purchase: 27 January 2015 Promo... Discussion in 'XBoX Sales and Promo' started by CeaselessFir549, Feb 28, 2015.

  1. missing Microsoft points


    Promotion Detailsmissing Microsoft points :eek:n your storefront it says if I buy ea access then I would get 2000 Microsoft points

    Date of Purchase: 27 January 2015

    Promo Item(s): 2000 Microsoft points

    I brought this as I thought it would be good as I play a lot of ea games, plus the uniqueness of getting 2000 Microsoft points with it made me buy it however I still haven't received these points can you please help

    :)
     
    CeaselessFir549, Feb 28, 2015
    #1
  2. onyxishere
    onyxishere Guest
    Missing Microsoft Points

    If you're in North America, call 1-800-4MY-XBOX. If you are not in North America, click on Support at the bottom of this page and then Contact Us. You'll be able to get your number according to what country you live in that way.
     
    onyxishere, Feb 28, 2015
    #2
  3. BassInUrFace
    BassInUrFace Guest
    Missing Microsoft Points

    Hello! After my last purchase on XBL (from Dust: 1200 MSP) I had 2850 MSP left on my balance. But when I went to purchase Modern Warfare in Games on Demand last night I recieved a status code: 807B01F4

    I waited a while and returned to the purchase screen to see if the status code had been resolved, I didn't recieve it again, and so I proceeded to purchase Modern Warfare, But when I came to the prompt it said I only had 770 MSP left! I thought maybe my points
    balance had been temporarily suspended due to the status code or perhaps suspicious spending by an outside party, but this morning I realized my balance is the same, stuck at 770 when I should still have 2850! I haven't made any purchases on XBL since "from
    Dust" other than a free Charlie Oscar Delta theme for my dashboard. Can anyone discuss what issue I might be having??? 2080 MSP is a lot of points to simply go missing!!!
     
    BassInUrFace, Feb 28, 2015
    #3
  4. x24hrs2livex Win User

    Missing Microsoft Points?

  5. awesomedudeomg Win User

    Missing Microsoft Points?

    Thanks but I have contacted everyone almost 25 1/2 hours ago. The customer support sucks and over the phone I was just told to go to forums. I have already went to the rewards forum as well.
  6. Undeadfire Zero Win User

    missing microsoft points

    If you never played Fifa 13 then your gamertag email must of been the same as the EA one. Or someone you know must of been on it.
  7. SiKo v JoKeRz Win User

    missing microsoft points

    i found out that someone had been on my account and spent them on crappy fifa 13 points and before you ask no i havent given my details out -_-
  8. HassanB Win User

    Missing microsoft points

    Hello,

    Please visit this page here and take a look at your account balance, does it show up in points or currency (this cannot be undone)?

    If the balance is showing as currency then it means the following:

    A.) You or someone that uses your console has registered the console for the Xbox 360 Dashboard Beta back in July. This can be seen with the "Beta" channel on the dashboard. If you don't have this "Beta" channel, then the console you're on does not have the
    dashboard beta.

    OR

    B.) You've downloaded your profile to a console that has the beta and your account has been converted from using Microsoft Points to your local currency.

    -

    If it's option B (sounds like it in your case), then this means that you can only make purchases on the console that has the beta dashboard. This dashboard will be released to everyone later this year (Fall 2013 - no other specific date just yet). Once you've
    made any sort of purchases you can then return back to your console and re-download that content using your download history (Dashboard > Settings > Account > Download History).
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