Missing Rewards Credits

Discus and support Missing Rewards Credits in XBoX Sales and Promo to solve the problem; I have renewed a xbox live 12-month membership and have not received the credits in xbox live rewards. I was told by a support agent to place my... Discussion in 'XBoX Sales and Promo' started by iPwnappleX, Jan 9, 2014.

  1. iPwnappleX
    iPwnappleX Guest

    Missing Rewards Credits


    I have renewed a xbox live 12-month membership and have not received the credits in xbox live rewards. I was told by a support agent to place my concern here to have it resolved. Thank you.

    :)
     
    iPwnappleX, Jan 9, 2014
    #1
  2. Missing reward credits

    missing credits for reward missions
     
    DRE DAE R60LLIN, Jan 9, 2014
    #2
  3. Missing rewards

    I am missing a lot of reward credits and I understand a transition is happening currently but I’m missing the, are it’s worrying me.
     
    NeoMetalShadow, Jan 9, 2014
    #3
  4. Missing Rewards Credits

    Pwnapple,

    You will want to create future threads in the Xbox LIVE Rewards Questions forums. Per the
    Rewards FAQ: "Credits for renewing your Xbox Live Gold membership will appear on your MyRewards page within 2 days of your current Xbox Live Gold membership ending and the new one beginning. In
    addition, if you allow your Xbox Live Gold membership to expire before you renew your Xbox Live Gold membership, you will be ineligible for this offer.
    "
     
    eG x Thee Elf, Jan 9, 2014
    #4
  5. Smwutches Win User

    Missing reward credits

    What offers are you looking for credits from?
  6. M203 REGULATOR Win User

    Missing Rewards credits

    Thank you for your reply. I appreciate it. That's the thing though every other time credits have been calculated at the end of the month. They still show up as "pending". I was just concerned that the points I earned from rebates had not been calculated
    for July.
  7. Smwutches Win User

    Missing Rewards credits

    Keep in mind that if you're looking for VIP rebate credits, rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too early to see credits pending for July purchases.
  8. Smwutches Win User

    Missing Reward Credit

    Once credits are deposited into your account, Rewards support no longer has access to it and it becomes a billing issue. You'll want to check
    http://commerce.microsoft.com to see where the currency went. If you hadn't used it, it most likely expired (currency expires a year after being deposited). Otherwise, if you see any errors or transactions you didn't
    make, you would want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  9. AfroSamurai313 Win User

    Missing rewards credits?

    How long has it been? The credits should show as pending about 96 hours after you redeemed them.
    it has been three days xD i guess i have to keep checking then >_<
Thema:

Missing Rewards Credits

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