Missing rewards deposit

Discus and support Missing rewards deposit in XBoX Rewards to solve the problem; I received 15000 Xbox live rewards points on the sixth of this month so they should have been converted into my local currency and deposited into my... Discussion in 'XBoX Rewards' started by superkillerwill, May 19, 2018.

  1. Missing rewards deposit


    I received 15000 Xbox live rewards points on the sixth of this month so they should have been converted into my local currency and deposited into my account on the around the 15th well it's now the nineteenth and still no deposit. Just wondering why the
    huge delay

    :)
     
    superkillerwill, May 19, 2018
    #1
  2. I got refunded for a game that I paid for in Xbox Rewards deposit and the refund was not paid

    I got refunded for a game that I paid for in Xbox Rewards deposit and the refund was not paid to my Microsoft account... now it is missing they suggested contacting you guys:

    [table][tr][td]12/28/2016[/td][td]Xbox Live Rewards Deposit[/td][td]Refunded CAD $-53.80 [/td][td]CAD $-53.80[/td][/tr][/table]

    So I am out this deposit now... As the refund is missing in action.
     
    Torontonian-[xboxvenue], May 19, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Missing rewards deposit

    Hello VIPBOSSROSS,

    You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (Sign in to your Microsoft account),
    where they will be listed as a refund with a negative amount. However, once Credits are deposited as currency, we no longer have any control over them. If you are having an issue with your Microsoft Account's currency balance, you would have to reach out to
    Xbox Billing Support (Contact Us | Xbox Support) for additional assistance.
     
    XBLRewards8, May 19, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Missing rewards deposit

    It's no delay. They're scheduled to be deposited at the end of the month.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.
     
    Smwutches, May 19, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Missing rewards deposit

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  7. Smwutches Win User

    Missing rewards deposit

    For help with the Rewards program, you would need to post in the Xbox Rewards Questions support forum. Keep in mind that credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between
    the 1st and 15th, they are deposited by the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  8. XBLRewards8 Win User

    Missing rewards deposit

    Hello VIPBOSSROSS,

    You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
    where they will be listed as a refund with a negative amount. However, once Credits are deposited as currency, we no longer have any control over them. If you are having an issue with your Microsoft Account's currency balance, you would have to reach out to
    Xbox Billing Support (http://support.xbox.com/contact-us) for additional assistance.
  9. Smwutches Win User

    Missing rewards deposit

    It's no delay. They're scheduled to be deposited at the end of the month.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.
  10. Murphs-A47006C9-2185 Win User

    My 15,000 points aren't transferring

    All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.
Thema:

Missing rewards deposit

Loading...
  1. Missing rewards deposit - Similar Threads - Missing rewards deposit

  2. Missing Xbox Live Rewards deposit

    in XBoX Rewards
    Missing Xbox Live Rewards deposit: Hello. I redeemed $15 worth of points from Xbox Live Rewards on 5/4 and it is now two months later 7/3 and I have not received it. Any help and information is appreciated. Thank you. [img]...
  3. 20,500 Microsoft Reward Credits were 'deposited' on May 30th but are still missing.

    in XBoX Rewards
    20,500 Microsoft Reward Credits were 'deposited' on May 30th but are still missing.: Firstly, I used 1,000 VIP gems to get TWO of the 10,000 Microsoft reward credits for 500 gems each, on May 5th. They didn't get deposited on the 15th, so I waited until the 30th. They are shown...
  4. 20,500 Microsoft Rewards credit was deposited on the 30th but they're still missing from my ...

    in XBoX Rewards
    20,500 Microsoft Rewards credit was deposited on the 30th but they're still missing from my ...: I bought two of the 10,000 Microsoft reward credits in early May. It finally said they were deposited on the 30th, but my Microsoft account still don't have them deposited. 20,500 total Thanks...
  5. xbox live rewards funds missing/not deposited

    in XBoX Rewards
    xbox live rewards funds missing/not deposited: I have had 20,250 reward credits since 3/20/2018 and was expecting the deposit on the 30th but got nothing, the rewards page still says I have the credits even though the currency has not been...
  6. Missing rewards deposit

    in XBoX Rewards
    Missing rewards deposit: My most recent xbox rewards deposit never showed up in my account balance. i'd like to know why it didn't show up? 18c30987-94ce-4e45-9414-dea76b419991
  7. Missing reward credits that were "deposited"

    in XBoX Rewards
    Missing reward credits that were "deposited": on my account it says I received deposits of 5,000 on 08/09/2017 and 08/30/2017 that I never received. 77e40c53-2388-4d57-a94a-02426ef71f3b
  8. February Bonus MyVIP Star Still Missing & My Pending Rewards Credits Haven't Deposited

    in XBoX Rewards
    February Bonus MyVIP Star Still Missing & My Pending Rewards Credits Haven't Deposited: Hi. So I posted a thread about my missing star about 2 weeks ago and it still hasn't been updated while several people I know have had their bonus star added, so I figured I'd post again to see...
  9. Missing 12/29/16 rewards deposits, pending 50,000 Xbox One S Console recieved 12/14/16, and ...

    in XBoX Rewards
    Missing 12/29/16 rewards deposits, pending 50,000 Xbox One S Console recieved 12/14/16, and ...: Hello, I'm missing all of the above from my account. Please advise. e8a683ae-4831-4618-a505-36f4e71365b5
  10. Missing rewards deposit

    in XBoX Sales and Promo
    Missing rewards deposit: I've got over 20 thousand credits and haven't resived them 78a31f8e-52b4-4d3a-97ac-bc46fdb5dfed