Mistakenly Requested Refund

Discus and support Mistakenly Requested Refund in XBoX Sales and Promo to solve the problem; Hi, I bought State of Decay 2 for PC on the Microsoft Store online. I thought that I bought the Xbox version at first because when I purchased it, I... Discussion in 'XBoX Sales and Promo' started by danmac64, Jun 20, 2019.

  1. danmac64
    danmac64 Guest

    Mistakenly Requested Refund


    Hi, I bought State of Decay 2 for PC on the Microsoft Store online. I thought that I bought the Xbox version at first because when I purchased it, I did not receive any instructions or URLs for downloads nor did I receive any activation code. Just a confirmation
    of my purchase and a shipping address that I provided. I thought they were going to ship the game to me, which I did not want. So I immediately requested a refund thinking I made a mistake.

    Well I was wrong. I found out later I had to open the Microsoft Store app on Windows and download it from there by signing in to my account. By then it was too late, I have now received my refund and the game has been removed from my account. I do not want
    to re-purchase the game because I bought it on sale for $19.99, whereas now it costs $29.99. Is there anything you guys can do to help me out? I just want you to take my money again in exchange for the game back on my account!

    :)
     
    danmac64, Jun 20, 2019
    #1
  2. Yombi Win User

    Mistakenly Requested Refund

  3. ScheduledAbyss8 Win User

    Mistakenly Requested Refund

    Once the game has been reimbursed it is not possible to go back even because the procedure has been completed. You can only buy the game back.
    For more information contact support
  4. Atherza Win User

    Mistakenly Requested Refund

    I don't think they will do anything else, you'll just have to buy the game again.
  5. {Parity} Win User

    Mistakenly Requested Refund

    Doubtful but you will have to reach out to
    Xbox Support
    directly for assistance with that.
  6. XBF Steven R Win User

    Mistakenly Requested Refund

    Hey there danmac64,

    Thanks for reaching out to the Community for insight as to how refund requests work.

    Unfortunately, customer support cannot affect the refund process, so when one is requested and someone was eligible for it, the only means to maybe stop the process would be to reply to the email that one gets when they submit a request.

    If you were refunded, the only thing that you are able to do to get that game licensed back to your account would be to re-purchase that title.

    That being said, if you would like to get in contact with customer support for any other issues, you can totally do so by visiting
    our site and filling out the prompts as they are provided until you get the option to chat or request a call from them.

    Hope this information was helpful.

    Thanks!
Thema:

Mistakenly Requested Refund

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