money disappears from wallet

Discus and support money disappears from wallet in XBoX Sales and Promo to solve the problem; Hi, I bought 2 gifts cards of 20€ for my brother xbox account but after he bought fifa 19, he still had 7.50€ left. But when he wanted to buy something... Discussion in 'XBoX Sales and Promo' started by Sundiatama, Jun 14, 2019 at 7:32 AM.

  1. Sundiatama
    Sundiatama Guest

    money disappears from wallet


    Hi, I bought 2 gifts cards of 20€ for my brother xbox account but after he bought fifa 19, he still had 7.50€ left. But when he wanted to buy something else, the money was gone without any purchase made. What he have to do to get the monney back ? Thank
    you for your time

    :)
     
  2. Sundiatama Win User

    money disappears from wallet

    Hi, yes we checked the transaction history and it still miss 7.50€. With 2 gifts cards of 20€ each, he bought :

    _ Fifa 19 at 28€

    _ Saint Rows Gat out of Hell at 4.50€

    For a total of 32.50€, and instead of having 7.50€ left, his wallet shows 0€

    And my brother says it's not the first time something like that happens. He had to deal wtih the same issue on october 6 2018 when 1.02€ dissapears after he bought an EA Acces
  3. Sundiatama Win User

    money disappears from wallet

    Thanks you for your reply but it says that the Xbox Support is unavaible
  4. XBF Erick C Win User

    money disappears from wallet

    Hey there Sundiatama,

    Sorry to hear you are running into these problems with your Microsoft currency. We are unable to assist with billing issues through the forums as we would not have the appropriate tools, best option is to speak to support directly.

    Please
    Contact Xbox Support
    so that they make take a look at your account and provide further assistance.

    I Hope this helps.
  5. xlPGTiPslx Win User

    money disappears from wallet

  6. skys7 Win User

    Illogical things in games that we don't seem to question

    Maybe the game dev that set up the wallet is somewhere from europe?

    Some people there are so picky they put their money bills in a perfect order in their wallet lol

    Those would never put money loose in their pockets :D
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money disappears from wallet

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