Money from Prepaid Code did not add to my account.

Discus and support Money from Prepaid Code did not add to my account. in XBoX on Consoles to solve the problem; I redeemed two prepaid codes today, one for $15 the other for $50. I was hoping to purchase watch dogs digitally on the xbox one, but the $50 code did... Discussion in 'XBoX on Consoles' started by Von x Hutch, May 27, 2014.

  1. Von x Hutch
    Von x Hutch Guest

    Money from Prepaid Code did not add to my account.


    I redeemed two prepaid codes today, one for $15 the other for $50. I was hoping to purchase watch dogs digitally on the xbox one, but the $50 code did not add to my account. The code worked like it should, but when I confirmed redeeming the code the money
    just didn't go into my account. The $15 code worked, but now when I try to redeem the $50 code again it says that the code has already been used. My account transaction history says that both of the codes were redeemed on my account, but only the $15 code
    was actually added. Will the $50 just appear in my account after a while? I don't know what to do.

    :)
     
    Von x Hutch, May 27, 2014
    #1
  2. Smwutches
    Smwutches Guest
    xbox live purchase

    Are you trying to add prepaid gold cards or did you add a gift card and are trying to buy Live with the money from those?

    If you're trying to add a prepaid gold card, what error message/error code do you get when you try redeeming on the console?

    If you added money to your account, it's not possible to purchase gold with that money. That money can only be used to purchase games and other contents from Live. Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card.
     
    Smwutches, May 27, 2014
    #2
  3. Xx zyfo xX
    Xx zyfo xX Guest
    Refund xbox gold?

    Microsoft charged me for 3-month Xbox live Gold from my bank account as autorenewal, which I did not know since I used a prepaid code last time I activated Gold and did not expect it. Can I get my money back?
     
    Xx zyfo xX, May 27, 2014
    #3
  4. Dakrkplayer2
    Dakrkplayer2 Guest

    Money from Prepaid Code did not add to my account.

    Wired. Have you deleted your profile and redownload it? If you have other LIVE devices{XB360,WP8 or WIN8} Can you see that $50 added or not. If so. Then you have a curpputed profile on the one.
     
    Dakrkplayer2, May 27, 2014
    #4
  5. Dakrkplayer2 Win User

    Money from Prepaid Code did not add to my account.

    Wired. Have you deleted your profile and redownload it? If you have other LIVE devices{XB360,WP8 or WIN8} Can you see that $50 added or not. If so. Then you have a curpputed profile on the one.
  6. Smwutches Win User

    xbox live purchase

    Are you trying to add prepaid gold cards or did you add a gift card and are trying to buy Live with the money from those?

    If you're trying to add a prepaid gold card, what error message/error code do you get when you try redeeming on the console?

    If you added money to your account, it's not possible to purchase gold with that money. That money can only be used to purchase games and other contents from Live. Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card.
  7. DigitalAssassin Win User

    Cant purchase any downloads for my game

    Hey there as you know there are no points now, it's all MS currency, but have you added a debit or credit card to your account? As when I purchase something it shows my account and explains that's where the money will be taken from, so if you don't have
    that added maybe that's why it's prompting you for MS points?

    Also you can add currency to your account without a debit/credit card by buying prepaid cards and adding the code to your account. Some more information on that here:
    support.xbox.com/.../prepaid-codes
  8. ngocphi Win User

    points

    Did you purchased the prepaid card from your actual region ?

    Does the region of the account the same as the region of the prepaid code
  9. maxi14xd Win User

    Xbox Live Gold Suscription

    But... using a prepaid card to add money to the microsoft account and then pay with that? Not the prepaid cards of "12 Month Xbox Live Gold Membership", I want to use the ones that add money like "Xbox Live $50 Card"
Thema:

Money from Prepaid Code did not add to my account.

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