Money missing from my account

Discus and support Money missing from my account in XBoX Games and Apps to solve the problem; I noticed this past weekend while attempting to make a purchase that some money was missing. I went to the commerce website to check and see if someone... Discussion in 'XBoX Games and Apps' started by Nightshde, Apr 8, 2014.

  1. Nightshde
    Nightshde Guest

    Money missing from my account


    I noticed this past weekend while attempting to make a purchase that some money was missing. I went to the commerce website to check and see if someone might have accidently bought something on my account. I searched through my entire account
    and did not find any recent purchases that match the about $20 that is missing from my account. The most recent activity on my account was some money I received for the rewards program.

    I’ve combed through my account and figured out I am supposed to have $60.50 in my account, but it is currently sitting at $39.24.

    I know there is an expiration date on the points that were converted to currency but that doesn’t expire till next year (6/1/2015) and I can see that under Promotional Balance. So now I’m just wondering where the $20 on my account went.

    :)
     
    Nightshde, Apr 8, 2014
    #1
  2. Smwutches
    Smwutches Guest
    Missing money from my account.

    You would need to try contacting support and speak to billing to see if they will issue a refund. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Apr 8, 2014
    #2
  3. Missing money from my account.

    So, I recently had to go out and make a purchase at a local shop. When I returned I realised I had left my Xbox One turned on. During the time that I was away (My Mum was in the house) my younger sister had bought the game farming simulator 15 and bought
    DLCs and mods with it. I do not want this game and need my money back, what can I do. I have placed a code on purchases from now.
     
    Josh P1ays YT, Apr 8, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Money missing from my account

    Sorry to hear it. What you'll need to do is contact phone support as this is a billing issue and only they can deal with it.

    support.xbox.com/contact-us

    Good luck.
     
    onyxishere, Apr 8, 2014
    #4
  5. onyxishere Win User

    Money missing from my account

    Sorry to hear it. What you'll need to do is contact phone support as this is a billing issue and only they can deal with it.

    support.xbox.com/contact-us

    Good luck.
  6. Smwutches Win User

    Missing money from my account.

    You would need to try contacting support and speak to billing to see if they will issue a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. eG x Thee Elf Win User

    Money in my account is missing!

    RLxVIRUS,

    Have you checked your
    https://billing.microsoft.com
    information yet? Under transactions it should show you all purchases made as well as confirming how much is remaining in your account. If it turns out that you are missing something I would recommend contacting Microsoft
    Phone Support
    as they are best at handling any billing matters. Thank you,
  8. maxen Win User

    Why is there missing money on my account?

    Log in at https://commerce.microsoft.com and you can see all transactions in detail from the past year. Use that to determine what happened to it.

    If it seems to have gone somewhere you did not authorise, or if it is still unexplained, contact Billing on the phone:

    support.xbox.com/contact-us
  9. Sir Cary Win User

    Money in account is missing

    You can go to Microsoft.com and click on your account to view purchase history.
Thema:

Money missing from my account

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