Money refund for online purchased game (ARK bundle)

Discus and support Money refund for online purchased game (ARK bundle) in XBoX Sales and Promo to solve the problem; This morning I downloaded the ARK bundle on my Xbox one... However... After a few hours the game chrashes and every progress is lost. So you need to... Discussion in 'XBoX Sales and Promo' started by Player944679015, Jul 24, 2019.

  1. Money refund for online purchased game (ARK bundle)


    This morning I downloaded the ARK bundle on my Xbox one... However... After a few hours the game chrashes and every progress is lost. So you need to start all over again. This happened 5 times now so im done.. I want my money back.

    How do i do this? just canceling the PayPal payment doesn't seem to be the most preferable option. I tried to find a button (refund, roll back or whatever) in my account details. Couldn't find it.

    Searched the xbox connection options and got stuck in an endless spiral of pages that refer to each other but don't provide the option to talk to a real person (not very customer friendly).

    Really hope that someone can help me because im getting pretty frustrated at the moment...

    :)
     
    Player944679015, Jul 24, 2019
    #1
  2. bergboy2222 Win User

    Money refund for online purchased game (ARK bundle)

    You can also try uninstall and reinstall the game. Sometimes works for games crashing. Hope this helps.
  3. Player944679015 Win User

    Money refund for online purchased game (ARK bundle)

    I bought it this morning. Game crashed 5 times now deleting all the game info :(.

    In the Netherlands we have got 14 days to return products that you bought online so that shouldn't be a problem.
  4. Buachaill Dona Win User

    Money refund for online purchased game (ARK bundle)

    Sorry to hear that link won't work for you in your country, usually it will just send you to the site for your country. Anyhow you can either try a web search for "Xbox refunds" in your browser and it should be the first or second result. Or failing that
    you can search refunds on http://xbox.com . then scroll to the bottom to where it says support and it will have a link to your refund page.
  5. Buachaill Dona Win User

    Money refund for online purchased game (ARK bundle)

  6. XBF Amber M Win User

    Money refund for online purchased game (ARK bundle)

    Hi Player944679015,

    Thanks for reaching out and keeping us updated on your issue with your replies. As previously mentioned by an Ambassador, if you're having issues with the game crashing repeatedly, then you can try to troubleshoot the issue directly using our Xbox
    One Game Freeze Solution
    to get it working.

    However, if you'd rather receive a refund for the purchase, and are unable to utilize the refund web form, then you may contact Xbox Support for your region to request one.

    Netherlands



    Hours of operation:



    Monday - Friday: 08:00-21:00



    Saturday: 08:00-19:00



    Sunday: 09:00-17:00



    Phone Numbers



    +31 202036606



    Impaired (textphone): 0800 023 3895

    Give the troubleshooting a try to get the game working if you'd like, or if you'd prefer the refund, contact Xbox Support. Don't forget to let us know the results!

    I hope that this helps a bit more!
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Money refund for online purchased game (ARK bundle)

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