Mortal Kombat 11 pack wont install?

The strategy guide looks like it is a gamestop exclusive, if you ordered from the Microsoft store you either received bonus Mortal Kombat 11 character Shao Kahn, as well as beta access in March for standard
edition or includes the Kombat Pack. Kombat Packs in the past include early access to characters, skins, and more Mortal Kombat content for the deluxe edition.

Hello Ely =),

Thank you for posting on the Xbox forums. We understand that you purchased the

Mortal Kombat 11 Kombat Pack, and you are interested in learning how you can use The Joker.
You may want to confirm that the Kombat Pack transaction appears on
your order history. WB support posted on Twitter explaining how to download Joker. Be sure to let us know the results Ely =)!

What is the Mortal Kombat 11 beta?
The Mortal Kombat 11 beta will allow players who pre-order to access an early sample of Mortal Kombat 11 before the game launches. The beta for Mortal Kombat 11 will only be available for PlayStation 4, PlayStation 4 Pro,
Xbox One and Xbox One X.

For more details about the beta, please keep an eye on mortalkombat.com or follow @mortalkombat or @netherrealm for
more information on Twitter.



How do I get access to the Mortal Kombat 11 beta?
Please make sure your retailer is offering the beta before you pre-order the game. If you pre-order a physical copy of Mortal Kombat 11, you will receive a code to gain access to the beta before it begins. The code you receive
will be for the same platform that you pre-ordered the game for. Please note, you will be able to redeem your beta code before the beta officially begins, but this will not allow you to download the Mortal Kombat 11 beta until it’s available in March 2019.

If you pre-order a digital copy of Mortal Kombat 11, you will automatically gain access to download the Mortal Kombat 11 beta when the beta is live.



Can I pre-order at any retailer and get access to the Mortal Kombat 11 beta?
No. If you want to ensure access to the beta, check with your retailer before you pre-order.

https://mortalkombatgamessupport.wbgames.com/hc/en-us/articles/360013188374-Mortal-Kombat-11-Beta-Pre-order-FAQ

Do you get an error message when you try to buy Mortal Kombat 11 (I assume you meant Mortal Kombat when you said "Deadly Kombat 11")?

Or what exactly prevents you from buying the game?

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2.Try removing your account and add it back again.

To remove your account:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

To add it again:

Press the Xbox button on your controller to open the guide.

Select Sign in.

Select Add & manage.

Select Add new.

Enter your Microsoft account email address and password.

Solution 3. I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?

Solution 4. Can you try installing the Xbox app on your phone and search the pack there? Once done, please try installing the pack using the Xbox app to your console.

I hope this helps. Feel free to ask back any questions and keep me posted.