Movies and TV app now working

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Xbox Live is experiencing an outage right now and it's causing the issue you're having. Kindly hold on while service is being restored. Apologies for the inconvenience.

See the status here https://support.xbox.com/en-US/xbox-live-status

Had to uninstall the entire Film/TV app and reinstall it.

Seems to be working now.

Got a message refund is on it's way for unfinished movie rental.

Tried both ways and none worked.. would it be a system problem?

If you tried the power-cycle and still have problems, the factory reset (keeping games & apps) is your next best bet.

Just trying to help try holding the power button on your xbox for 10 seconds to restart it and if that doesn't work then you should try speaking to a xbox assistant about the situation hope I help.

Did that also not work? Honestly, if it doesn't solve it, there may be another issue. You said that Netflix and YouTube are functioning normally, so that suggests an issue with the apps themselves. If no streaming app was working, then it might be hardware
related.