Movies not playing

SwordOfEden666 · Dec 2, 2019 at 5:43 PM

I attempted to watch a movie off of a disc and noticed that for some reason it wasn't opening the Blu-ray. I thought maybe if I open the app it'll work instead I was greeted by error code 0x91d70000. After looking through the support page and doing what
I could including completely uninstalling the app and reinstalling it nothing has changed. Game discs open and work just fine and as I already followed the instructions from the support page I'm not sure what to do now. What do I do to fix this problem?

:)

Obsessive Power

No, the 360 doesn't have a Blu-ray drive. It will play standard DVD's and upscale them to produce a better picture, but it will not play BD discs. You can download HD movie rentals from the Xbox LIVE Marketplace though.

SwordOfEden666

I have reviewed the page and done what I can but still no progress. I've done everything I can outside of contacting support directly. Is there a solution not listed on the support page that may fix this issue?

Quantastical

Hey SwordOfEden! Disc errors can be super frustrating, I've run into a few myself. I strongly encourage you follow the steps outlined in "Some
discs play, but others don't or get an error" on the Xbox One Disc Errors Troubleshooting page, which I've paraphrased below. Some discs are region-locked, some discs are just scratched or damaged, some discs are just a weird result of dust and light interfering
with each other and a simple cleaning fixes it...

If you're having a problem with a single disc but other discs are working fine, try these solutions.

Important for customers in North America and Europe As of 9/21/2016, if you are specifically having trouble with Ultra High Definition (UHD) Blu-ray discs with your Xbox One S console:

The Xbox One S fully complies with Ultra HD Blu-ray requirements; however, we are aware that a limited number of 4K Ultra HD Blu-ray movie discs manufactured earlier in 2016 may not play on the Xbox One S. This issue has since been
corrected, but if you are experiencing a problem playing a specific 4K Ultra HD Blu-ray movie disc, you can contact the customer service department of the title’s studio for support. Note that your console does not require repair or updates to resolve this
particular disc issue. If you need further assistance with this, please contact Xbox support.

Solution 1: Ensure the disc is clean and not defective

Solution 2: Try playing the disc on another Xbox One console

Solution 3: Make sure the Blu-ray player app has installed successfully

Solution 4: Make sure your DVD or Blu-ray Disc is from the same region where you purchased your console

Solution 5: Replace the game/DVD

BLACKATTACK4

just error code g was a typi

x2eZx tyranicle

Fix your [mod removed-profanity] xbox!

Movies not playing