multiple accounts on same xbox not allowing access/friends

Discus and support multiple accounts on same xbox not allowing access/friends in XBoX Accessibility to solve the problem; I am one account user on our xbox one and I have set up another for my daughter. My daughter can't friend anyone and her headset will not work to chat... Discussion in 'XBoX Accessibility' started by HenryHughes1, Apr 16, 2020.

  1. HenryHughes1
    HenryHughes1 Guest

    multiple accounts on same xbox not allowing access/friends


    I am one account user on our xbox one and I have set up another for my daughter. My daughter can't friend anyone and her headset will not work to chat in a party. I have changed what permissions i can see matter to this effect. I have even changed her
    birthday to indicate she is of age so child restrictions don't apply. Still she cannot friend or chat. Not sure why this is so difficult to do. Our xbox have xbox live gold account, but only one. Does each user need their own account? Where do I specifically
    find the setting to change for her to participate and find her friends online?

    :)
     
    HenryHughes1, Apr 16, 2020
    #1
  2. iV L3G3NDz T1M Win User

    multiple accounts on same xbox not allowing access/friends

    Hi there,

    Please try this

    Xbox One Network Connection Solution

    Troubleshoot the Xbox One Chat Headset

    I would also recommend a power cycle of your home network. This means to turn off your Xbox and router/modem and then unplug them from the mains for 2-3 minutes. This dissipates any data that can interfere with synchronisation. After the time has elapsed,
    plug everything back in and retry. Hopefully when you sign in, your account will have refreshed properly and you should be able to play. :) Let us know how it goes.
  3. CulenBohanon Win User

    multiple accounts on same xbox not allowing access/friends

    Adjust the.NAT and port setting thru your router
  4. Madoldron Win User

    XBOX LIVE GOLD todos los usuarios de una XBOX 360/all users from a XBOX 360

    No, I mean that:

    "Microsoft's Ben Kilgore said that multiple accounts will be able to ride on the same Xbox Live Gold membership, but that individual users will have access to their own friends lists and other personalizations."

    Multiple accounts on the same console with my Xbox Live Gold membership.
  5. Pocket Lizard Win User

    Same gamertag on multiple accounts allowed?

    As said multiple times throughout the post and comments, yes, I was online.
  6. -Brat Win User

    Same gamertag on multiple accounts allowed?

    I would report them all to Xbox then with what you wrote above as a note or comment to fill the enforcement team in even though they'll be able to pull up all of the gamertags and compare and contrast anyways. They also have other information from each account
    that regular gamers don't that will help them figure out this strange and unusual occurance; like IP addresses, XUIDs, names (if not fabricated or an alias), contact information (to cross check for similarities), can view content they've accessed, and are
    able to monitor messages, parties, friends, clubs, etc. that they've utilized recently.

    Letting Ubisoft know wouldn't be a bad idea either. It doesn't hurt to check for bugs and glitches anyways, which may improve R6 Siege and other Ubisoft titles over time if they find something discoverable and significant enough to adjust, change, or remove.
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multiple accounts on same xbox not allowing access/friends

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