Multiple Currencies Issues

Discus and support Multiple Currencies Issues in XBoX Accessibility to solve the problem; 1. Two different balances. Can I merge them if possible ? 2. Unable to use one of the balances ( 14.34 USD ) to subscribe to Game Pass, It just... Discussion in 'XBoX Accessibility' started by llvi9, Jul 1, 2022.

  1. llvi9
    llvi9 Guest

    Multiple Currencies Issues


    1. Two different balances. Can I merge them if possible ?

    2. Unable to use one of the balances ( 14.34 USD ) to subscribe to Game Pass, It just doesn't appear.

    Thank you,

    :)
     
    llvi9, Jul 1, 2022
    #1
  2. ImAice Win User

    Multiple Currencies Issues

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    I'm sorry but those can't be merged. Most likely, your current account region is not correct that's why you can't use the USB balance so you need to migrate your account. You can check region migration for that: https://support.xbox.com/en-US/help/account-pro...

    Take note that we can only migrate once every 90 days. I hope this helps. Feel free to ask back any questions and keep me posted.
  3. Ishmael Reyes Win User

    Multiple Currencies

    That being said, how those funds can be spent then? The problem is not whether we can or not combine, the problem is what will happen with those funds in USD and how we can get them either back or some sort of arrangement.
  4. Francia J. Win User

    Multiple Currencies

    Hi FortuQP, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize but that's not possible, you can't combine a Microsoft balance currency.
  5. Farscape247 Win User

    Multiple Currencies

    have you changed regions at all, even if in euro the eu is split into regions too due to pricing differences.
  6. Georges C. Win User

    multiple currency

    Hello, first it's a pleasure to be able to help you today.

    My name is

    ´

    I'm sorry for the inconvenience this situation is causing you.

    Welcome to the community. I hope I can help you in the best way.

    Hello AhmedQasimm, this must have occurred because gift card should be of a different type of dollar, I can give you an example, France and Spain use Euros, but if you buy a card in France will only be able to buy items in France, the account will appear as a different currency even if it is in Euros.

    Try to see with the seller or on the card itself to which region the Gift Card belongs.

    Best regards,

    George C.
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Multiple Currencies Issues

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