my 8 year old grandson got on my xbox and made unauthorized purchases

Discus and support my 8 year old grandson got on my xbox and made unauthorized purchases in XBoX Accessibility to solve the problem; my 8 year old grandson got on my xbox and made unauthorized purchases. How can I contact Microsoft and will they refund to my paypal. [img]... Discussion in 'XBoX Accessibility' started by Blair Maurer, Sep 23, 2022.

  1. Blair Maurer
    Blair Maurer Guest

    my 8 year old grandson got on my xbox and made unauthorized purchases


    my 8 year old grandson got on my xbox and made unauthorized purchases.

    How can I contact Microsoft and will they refund to my paypal.


    my 8 year old grandson got on my xbox and made unauthorized purchases [​IMG]


    :)
     
    Blair Maurer, Sep 23, 2022
    #1
  2. [ A J ] Win User

    my 8 year old grandson got on my xbox and made unauthorized purchases

    Hi, Blair! thank you for reaching out.
    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    From what I can see on the picture you attached, it seems you already requested refunds for these purchases; now all there is to do is wait for the refund's team decision regarding your requests. Should your refund requests be approved, the money will be refunded to the payment method used for these transactions.

    • If you need to contact Xbox regarding your requests, you can do so by replying to the confirmation email or the last email you received regarding these requests

    "If you need to cancel your refund request, get the status of your request, or provide additional information during the process, reply to the confirmation email or the last email you received regarding your refund request. Our dedicated team is ready to assist you, and replying via email is the fastest way to contact them."

    Source - https://support.xbox.com/en-US/help/subscriptio...

    ____________________

    Additionally, if you'd like to prevent further unauthorized purchases from being made on your account, I'd suggest creating a passkey for it:

    https://support.xbox.com/en-US/help/family-onli...

    ____________________

    Please let me know if you have any questions.
    Best regards.
  3. HomeboundLemur5 Win User

    Billing error

    I purchased a 12 month xbox live gold plus + 1membership. I loaded the code on line 7/27/2014 to pay my membership thru 8/27/2015. My problem yesterday 8/21/2014 grandsons log received a message that your membership has expired. How can this be right. What
    happened to the $59.99 card and code I purchased and loaded less than 30 days ago. I had to go on line and load another purchase to get my grandson on line. Fix this billing problem and give me credit for membership now out to a least next 24 months or two
    years???????
  4. N7 Gh0stz Win User

    Tenure

    i had the old xbox since day one but made a new email and gamertag. got 8 years on this one
  5. EnragedBubble5 Win User

    3 year old purchase and no refund

    And by 3 year old purchase, I mean my son, a 3 year old, made the purchases.
  6. SUPERSOAKERx69 Win User

    Unauthorized purchases made on my account

    Well, I would definitely get into contact with Support
Thema:

my 8 year old grandson got on my xbox and made unauthorized purchases

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