My account got hacked and stolen.

Discus and support My account got hacked and stolen. in XBoX Accessibility to solve the problem; Good day, five days ago I found my account password and email changed. I've tried the recovery form multiple times with everything filled out but it... Discussion in 'XBoX Accessibility' started by TheGrendl, Dec 15, 2021.

  1. TheGrendl
    TheGrendl Guest

    My account got hacked and stolen.


    Good day,

    five days ago I found my account password and email changed. I've tried the recovery form multiple times with everything filled out but it was in vain. I've managed to get to a chat with a real person that send me to a Security Team and said my account would be rewied and that they would contact me trough an email, all I got though was that they take security really seriously and they told to fill out the recovery form. So back to square one there again. I since tried Xbox Suppor and Skype support which both again, send me to fill out a recovery form.
    What I don't get is why I can't perhaps some form of evidence along with the info provided in the form because I saved both the documents from my purchases that have all the info from transaction. I think this is a vital peace of evidence that the account belongs to me since I have the documents and you give your credit card info in the recovery form.

    :)
     
    TheGrendl, Dec 15, 2021
    #1
  2. bigDblok177 Win User

    My account was hacked into

    My account got hacked and membership was stolen too.... Xbox didn't refund me for anything.... Lost $107 of my family plan....
  3. Christopher Revoredo Win User

    My account got hacked and stolen.

    Hi there TheGrendl welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. As someone who has been hacked before I understand your support limbo frustration, my best recommendation? Talk to Microsoft Support directly, not Xbox, I talked to a Microsoft agent who helped me every step of the way, even with the Recovery Team, gather as much evidence as you can (it seems you already have, that's good) and the most important thing is patience, my case took up around 2 months unfortunately but hey! I got my account back.
  4. Erik419 Win User

    Account Hacked on 8/2 - Still no resolve.

    any luck yet games?

    I just got my account stolen/hacked?

    said it could take up to 30 days too....
  5. ​Jamie Win User

    Hello Fellow Xbox fans! A little help?

    Well, without proof that it was hacked/stolen it wouldn't be locked.. for example, if someone reported my account as being stolen or hacked.. they would need proof to support their report. Did you provide proof?
  6. StillBrendan Win User

    Gamertag has 0 Gamerscore and the zone is cheater

    You don't understand. My account was stolen. That is my problem that my account got stolen?
Thema:

My account got hacked and stolen.

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