My Account Has Been Banned Due to An Offense I Did Not Commit

Discus and support My Account Has Been Banned Due to An Offense I Did Not Commit in XboX Insiders to solve the problem; As the title states, my account has been banned due to an offense I had nothing to do with. The account was banned on May 2nd for marketplace theft. I... Discussion in 'XboX Insiders' started by /u/Marbledan, May 13, 2022.

  1. /u/Marbledan
    /u/Marbledan Guest

    My Account Has Been Banned Due to An Offense I Did Not Commit


    As the title states, my account has been banned due to an offense I had nothing to do with. The account was banned on May 2nd for marketplace theft. I believe that this has something to do with the period of time my account was compromised about half a year ago. At least, I think that's what it has to do with, because enforcement doesn't specifically state when the offense took place, or specifically what the offense was.

    When I found out the account was banned on May 5th, I attempted to submit a case inquiry into the matter. The first one apparently didn't send, and when I had attempted to submit what I thought was a second one with more information, I realized that the first one didn't send and that the second one was contingent on info from the first. So, as a result, the inquiry was denied within a couple of hours. Then, I attempted to go to the Xbox website to try and contact support. For some reason, the website (for me anyway) would simply reload the page whenever I tried to click on any and all log in buttons. So, I tried to call support directly. For 2 days a support bot had denied the call because apparently the call line was down. So I searched anywhere and everywhere for another option to contact support. Eventually I tried the support virtual bot assistant, and after exhausting all of it's options, I got the option to converse with a person. After an hour and a half of conversing, the chat ended with him stating that enforcement and customer support are two different entities all together, and he has no means of helping me. After asking, I was also informed that enforcement has no means of directly contacting them except the single case inquiry you're able to send. The support representative recommended that I make a new account for the time being (which I have), and that I make a post here for potential help.

    It's been 8 days since this whole ordeal started, and I'm more then happy to clear up any confusion. Because, as stated, I did not take part in any marketplace theft, and would most definitely like my account back. I apologize if this isn't the right place for this sort of post, but it was the place recommended to me by support.

    TLDR: I didn't commit marketplace theft, enforcement has no direct means of contacting them, and would like my account back... help.

    submitted by /u/Marbledan
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    /u/Marbledan, May 13, 2022
    #1
  2. steeledwand7664 Win User

    My Xbox account has a communication ban but I did not commit the offense.

    The only people that can put a suspension on an account and also lift a suspension off of an account is the xbox live policy and enforcement team.

    This team does not monitor these forums nor do they monitor the chat rooms.

    The only way to contact them is to sign into the account that has the suspension on it at their website enforcement.xbox.com and file for a case review.

    Keep in mind that what they do is suspend the account itself there is no way to tell who committed the offense on the account just that their was an offence committed.

    Also keep in mind that you are responsible for any actions done on your account at all times.
  3. Zero Jehuty Win User

    (wrongful) ban

    If the ban is not listed on your account then it might be from another account on that same system.

    Did you get a pop up message about the ban? What exactly happened?

    There is always a chance another account on your system has committed a offense severe enough to cause a console wide chat ban.
  4. I am JeffRay90 Win User

    halo temporary ban

    Be more careful next time.

    The length of the ban depends on the number of offense you committed

    1)First offense is a 24 hrs ban.

    2)Second offense is a Week ban.

    3)Third may be a permanent ban from the game
  5. Fallout 4 Animu Win User

    Need a Microsoft Employee to read

    Please help I've been ban permanently due to my second offense in communication please help.
  6. SteveJoseph1 Win User

    Does violation of TOS in one account affects another account signed at same console?

    Can your whole console get banned with all accounts on it ?

    Even if the account committed the violation has been removed and closed ?
Thema:

My Account Has Been Banned Due to An Offense I Did Not Commit

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