My account has been displaying the wrong Gamertag in certain areas periodically.

Discus and support My account has been displaying the wrong Gamertag in certain areas periodically. in XBoX on Consoles to solve the problem; My current XBL tag is "", but will occasionally display it as my old tag, "Eevee G" on certain areas of the Xbox system. My dashboard, my profile card... Discussion in 'XBoX on Consoles' started by Cry 40, Oct 2, 2019.

  1. Cry 40
    Cry 40 Guest

    My account has been displaying the wrong Gamertag in certain areas periodically.


    My current XBL tag is "", but will occasionally display it as my old tag, "Eevee G" on certain areas of the Xbox system. My dashboard, my profile card etc. I've had this issue for a little over a month now since I changed it. Games have displayed
    it correctly, but everywhere else on the Xbox experience has been inconsistent. As it stands right now, signing into the new PC/mobile apps don't show it correctly either,
    see this example. I want to keep "", but is it possible to have some sort of a refresh on my Gamertag so Xbox servers can properly detect my username everywhere? Thanks in advance.

    :)
     
    Cry 40, Oct 2, 2019
    #1
  2. XBF Javier R Win User

    My account has been displaying the wrong Gamertag in certain areas periodically.

    Hello Cry 40,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns an improper showing of your Xbox Live gamertag on multiple locations regarding Xbox services.

    Our suggestion here, it is recommended to remove and then add your profile where you see your
    old gamertag. This will provide each device with the most up to date version of your profile.

    Try this out for us and then let us know the results.

    Best wishes!
  3. Cry 40 Win User

    My account has been displaying the wrong Gamertag in certain areas periodically.

    Hi Javiar, across all of my devices I have signed out (+ removed my account), cleared my cache, and signed back in multiple times with no dice. I will point out that my Xbox console is currently displaying things correct, but that could be subject to change
    like it has before.
  4. steeledwand7664 Win User

    Stolen identity

    The only way for someone to of gotten your old gamer tag would have been to get your account information for that gamertag then go in and change that gamertag.

    And then change there gamertag that they have on an account already to your gamertag.

    Or if you have not signed into that old account in a certain period of time then they would close that old account of yours and recycle the gamertag.

    Are you sure that the gamertag was not just attached to an old email address of yours that you dont remember?
  5. iNb4 Ownage Win User

    Gamertag change from account to account

    Hello, apologies, but the information the support agent gave you was wrong. An account that has been banned is completely forfeit, including the Gamertag. You will not be able to get a Gamertag from an account that has been banned.
  6. Ice DjKilla Win User

    Closing microsoft account & old gamertag

    Not true. After a Gamertag goes unused for an extended period of time, it will be taken off the servers and available for someone to choose.

    (I had this happen to one of my first accounts I made, the gamertag is currently available since the account has not been touched in roughly 4 years)
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My account has been displaying the wrong Gamertag in certain areas periodically.

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