my account has been locked and no support from microsoft

Hi Kian16th! My name is Ricardo an independent advisor ready to help you with this situation!

There's a process to unlock your account that you must follow

https://support.microsoft.com/en-us/account-bil...

If you fill a request, this could take some time to get a reply on, as it needs to be reviewed, and this depends on the amount of request before yours, but for sure once everything gets reviewed you will get a response to the alternative email

Hi Brendan,

Thanks for reaching out to the forums. We are sorry for the issue with your profile. Unfortunately, you will need to request a call from support and have them look into the profile. We do not have the tools here on the forums.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Here's the support link for Account has been locked. It also includes steps to unlock it. Hope this helps! https://support.microsoft.com/en-us/help/13956/microsoft-account-locked

Hi,

Being locked out of your Xbox profile and/or your Microsoft account can surely be very frustrating and hopefully, the tips and tools available can assist you to get everything recovered.

If you've already used our Lost Password Solution and have filled out the online account recovery form, you would have received an
email confirmation, you should have then received a response to the request within 24 hours of the confirmation email. The email will would either provide a reset link for your password, or state that there was not enough information to process or verify your
identity.

If you have not received either of those notifications, then it is recommended to fill out the online account recovery form again and attempt to provide further information concerning your account. I personally recommend that you follow the steps from the
Lost Password Solution as best you can as this tool contains a lot of helpful tips and information regarding recovering your account successfully. This form is the fastest way possible to recover your account or reset your password.

Should you be referring to a lock directly on your Microsoft account/Outlook email rather than your Xbox profile, then I would alternatively recommend the support article Unlock
your Microsoft account or Outlook email to unlock the account.

Regards,

Hi and welcome, the only thing I can think I of is you need to check on the enforcement page to check on the update.

Or you head to the contact us and his the chat button and type speak with an agent and then use the drop down box.

Links are here

https://enforcement.xbox.com/en-GB

https://support.microsoft.com/en-gb/contactus/

Hope this helps

Zed