My Account is age restricted?

Discus and support My Account is age restricted? in XBoX Accessibility to solve the problem; i'll have to post this here because the support site of xbox has no actual support and just tried to link you somewhere else but this problem can't be... Discussion in 'XBoX Accessibility' started by rudi4463, May 30, 2019.

  1. rudi4463
    rudi4463 Guest

    My Account is age restricted?


    i'll have to post this here because the support site of xbox has no actual support and just tried to link you somewhere else but this problem can't be resolved without human help.

    as the title says i can't download any designs for Forza Horizon 3 & 4 because the games say that my account is age restricted.

    i was in a family group but tried leaving it and i've been in that group before horizon 3 was released and the design downloading worked fine up until a few weeks from now.

    i didn't change any settings in my account or on my pc i just was locked out from one day to another.

    since this is probably not the right place to post this please just give me an link that gives me a direct message system or an e-mail adress so the [Mod Removed-Innapropriate] suppport can handle my problem like it's suppposed to.

    (needless to say that i'm 22 and really angry since my Microsoft account even says adult under the family options so Microsoft knows i'm an adult and still locked me out)

    :)
     
    rudi4463, May 30, 2019
    #1
  2. Klokkwork Win User

    Age on My Account

    Are you perhaps a member of a Family Pack? If you go to Settings --> Account, is there an option there to Promote your account? If so, you will need to promote your account to an adult account, verified by adding a Payment Option to your account to validate
    your age. On the other hand, if there was a mistake made when the date of birth was first registered at account creation, then you will have to wait for the age indicated on the account to reach that of legal adult status in your region.
  3. SkyDragonSlash Win User

    Age on My Account

    i dont know why its wrong i made the account on the console and it never asked
  4. SkyDragonSlash Win User

    Age on My Account

    this is exactly what they posted

    Hello there, xxNorthNorthxxx! Would you mind reaching out to (forums.xbox.com/.../12.aspx) to ensure that your birthdate has been recorded down correctly for your Xbox Live account? Once done, please let us know!
  5. SkyDragonSlash Win User

    Age on My Account

    i came from there they told me to post here to see about my age on my account
  6. Smwutches Win User

    My account age

    There is no way to change the age of an account once it has been created. You'll have to wait until the age of the account turns 18.
Thema:

My Account is age restricted?

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