My account is always locked! [PLEASE HELP]

Discus and support My account is always locked! [PLEASE HELP] in XBoX on Consoles to solve the problem; Hello, Im having a problem every time I get on xbox a error message pops up telling me to go to account.live.com and unlock my account but whats really... Discussion in 'XBoX on Consoles' started by Snapppy, May 23, 2020.

  1. Snapppy
    Snapppy Guest

    My account is always locked! [PLEASE HELP]


    Hello, Im having a problem every time I get on xbox a error message pops up telling me to go to account.live.com and unlock my account but whats really annoying is the fact that I have to do this EVERY SINGLE DAY
    and I can never use my phone number it always says “ Usage Limit Exceeded” I’ve tried my friends and families phone numbers and they all work but when I use there phone numbers again for the 2nd or 3rd time the same message pops up Usage Limit Exceeded I literally
    waited a whole week to put a phone number but it stills says this message I’m just trying to game I had to make another xbox account just to game this is getting on my nerves this has been happening everyday to me for the past month and xbox support wont even
    do anything to help I just want this to stop, I want to log in with no issues, I want to play with my friends, I want my account back, PLEASE HELP!!


    :)
     
    Snapppy, May 23, 2020
    #1
  2. Lathanar Bothoman Win User

    My account is always locked! [PLEASE HELP]

    The reason for the blocking of your account could be an issue with your security settings / notification by: phone number

    If it is being used by a second Microsoft account too,

    After reactivating your account, try to customize the security settings to notification by alternate email only and see if it goes away. If it does your phone number is in use by another account for notifications.
  3. XBF Brad A Win User

    My account is always locked! [PLEASE HELP]

    Hello Snapppy,

    Thanks for reaching out to the forums. We understand you have issues with your account. We recommend requesting a call from support. There seems to be an issue with the profile altogether.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  4. steeledwand7664 Win User

    Locked out of my xbox account. Help please?

    Honestly with two step verification their really is not anyone that can help you with this issue unless you remember your password for your account.

    Not even customer support can help you with this.
  5. gds1972 Win User

    Locked out of my xbox account. Help please?

    Hi

    Can you please try using the Contact us webpage once on this page if you select the Option to chat with Xbox support or request a phone call from support. Providing you can answer the security
    questions the Xbox support team should be able to help you access the account.
  6. Daft Badger Win User

    billing account is locked!!!! help!! please!!

    Sorry but no one on the forums has access to your billing info.

    Contacting support is the only way to deal with billing issues
    support.xbox.com/.../contact-us
Thema:

My account is always locked! [PLEASE HELP]

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