My account is marked as a child in the same family as it's marked as an adult

Discus and support My account is marked as a child in the same family as it's marked as an adult in XBoX on Consoles to solve the problem; My original account's privacy and online safety settings are locked due it being a child in a xbox live family. I'm pretty sure it was an adult to... Discussion in 'XBoX on Consoles' started by Im Jeiku, Mar 8, 2015.

  1. Im Jeiku
    Im Jeiku Guest

    My account is marked as a child in the same family as it's marked as an adult


    My original account's privacy and online safety settings are locked due it being a child in a xbox live family. I'm pretty sure it was an adult to start off with. So now, the adult account in this family is the same account, but with the randomly generated
    gamertag I started off with from three years ago. (Original GT: UnfledgedWorm29) So if it's the same account with the same email, but different gamertags, it's impossible to log in or access the same account with the old gamertag? So is this a glitch or am
    I stuck as a child with a parent that doesn't exist? I'm thankful for any help.

    :)
     
    Im Jeiku, Mar 8, 2015
    #1
  2. DominicZR
    DominicZR Guest
    Marked as Cheater

    I'm not worried about my gamerscore, I dont really care that it was reset. I am only really asking about my gamer zone.

    After talking to multiple Xbox support agents on the phone they told me that as long as I stay away from cheating my gamer zone should change back to normal - which I have.
     
    DominicZR, Mar 8, 2015
    #2
  3. NarcoticCoin
    NarcoticCoin Guest
    Marked as Cheater

    the xbl PET does not reset gamerscore with out a reason to but if you feel that the reset was not fair you can post a thread

    here


    and a member of the pet team will resond to you.
     
    NarcoticCoin, Mar 8, 2015
    #3
  4. WPAK
    WPAK Guest

    My account is marked as a child in the same family as it's marked as an adult

    Hi there,

    if there are two xbox live accounts connected to the same email adderss (Microsoft Account) I advise to contact Xbox Support, so they can double check and help determine what steps are best to take.

    YOu might have to move one of the accounts to a different email address (MS account) to sort the issue, but to be sure have Xbox Support make that decision.

    To contact Xbox SUpport use:
    support.xbox.com/contact-us
     
    WPAK, Mar 8, 2015
    #4
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My account is marked as a child in the same family as it's marked as an adult

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