My account keeps getting locked

Discus and support My account keeps getting locked in XBoX Accessibility to solve the problem; my other account gets locked everytime i sign out but i cant even use my own number for the security code it just says try again tomorrow how do i fix... Discussion in 'XBoX Accessibility' started by ympQN, Apr 14, 2020.

  1. ympQN
    ympQN Guest

    My account keeps getting locked


    my other account gets locked everytime i sign out but i cant even use my own number for the security code it just says try again tomorrow how do i fix this because this is very frustrating

    :)
     
    ympQN, Apr 14, 2020
    #1
  2. AridLizard Win User

    My account keeps getting locked.

    to get a phone call from Support go to https://beta.support.xbox.com/contact-us

    click the Contact us button

    select Family and online safety as the category

    select I want to protect my account as the topic

    skip the Covid notification

    scroll to the bottom of the options and select Request a call

    you will need to sign in for this.

    if you can't sign in to your account you can create a new outlook account just to contact Support
  3. Ultimate Entity Win User

    My account keeps getting locked.

  4. XBF Leo G Win User

    My account keeps getting locked.

    Hello sausageland677,

    Thanks for posting on the Xbox forums. We understand that you are required to verify a security code every time you try to sign in to your account. Are you using the Xbox One, Xbox 360 or Windows 10 computer? We recommend signing in to your Microsoft
    account on
    the Microsoft account website
    through a different device like a tablet or smartphone. If signing in to the website prompts you to enter the security code, go ahead and complete the process. Once you are signed in to your account on the website, try signing
    in on your console or computer. Be sure to let us know the results!
  5. SatanicoDrCadillac Win User

    My account keeps getting locked.

  6. Trixxyz Win User

    My account keeps getting locked

    Reasons I've seen this happen:

    1. Multiple accounts registered on the same IP in a short amount of time (ex: Creating 5 Microsoft accounts in 5 minutes on the same wifi/device) This causes your IP to be marked as spam

    2. You've used that phone number to verify multiple accounts and you've used that phone number the max amount of times (Eventually this timer resets but I'm not sure entirely when, I believe it's about a month)

    Way you can get around this:

    1. Try registering your account on a different IP address (at your friends house, at work, etc)

    2. Use a different phone number. (ask to use a trusted friends phone number or a family member, make sure it's someone you trust as this is important info they'll be receiving and you're responsible for your account)

    [b]If this helped you please up-vote this or mark as your answer[/b]
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My account keeps getting locked

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