My account may have been hacked and I can’t contact support for some reason

Discus and support My account may have been hacked and I can’t contact support for some reason in XBoX Accessibility to solve the problem; I am afraid that my account may have been hacked. I have MC on my PC(Microsoft Store edition), I have an account with a realm bought and everything. I... Discussion in 'XBoX Accessibility' started by ivettecuevas, Jul 19, 2021.

  1. ivettecuevas
    ivettecuevas Guest

    My account may have been hacked and I can’t contact support for some reason


    I am afraid that my account may have been hacked. I have MC on my PC(Microsoft Store edition), I have an account with a realm bought and everything. I recently got a new IPad and I tried setting up the same account there. I tried using the same email and password as the PC account and it opened up a strangers account, I use my mother’s email so of course no one else should have access to it. It says the account name is EvilFan78296, which is not familiar at all, I also checked the activity of the account in the Xbox app and this person plays GTA WWE and other games that I’ve never even bought. I don’t even have an Xbox One or anything of the sorts. I hope I just made a mistake while putting something in but I’ve tried multiple times, even changing my passwords like twice, please help if you can.

    :)
     
    ivettecuevas, Jul 19, 2021
    #1
  2. NafrayuNox Win User

    Gamer tag Changed by itself!!

    Hi

    First I'd would suggest that you change you password right away, in case your account has been hacked in some way.

    Second, as far as I know a gamertag can be changed automatically if yours has been reported offensive for some reason. I think you may contact the support and ask them if such a thing has happened.
  3. Mistress Sara Win User

    my account may have been hacked

    Hi there,

    You'll want to reach out to phone support and open an Unauthorized Account Access investigation.

    You can go
    here
    to get the number for support in your region.
  4. ENTROBEATS Win User

    my account may have been hacked

    P.S.

    yes, I changed my password.
  5. CadenPlascak Win User

    Getting back old gamertag after purchasing a new computer.

    Try contacting support. You account may have been hacked and or you gamertag was reused. If it hasn't been very long, reset your password to your account if you are locked out
  6. Arminator Win User

    I may have been hacked?

    Check the following:

    Go to
    https://commerce.microsoft.com
    and sign in with your account.

    Do you see your purchased games there?

    If not, then you haven't been hacked, you just accidentally used a different Microsoft Account email to sign in, which created a completely new account.

    Since the Commerce website has tax relevant information for you and Microsoft, you can be sure that the page is not missing anything, otherwise the federal tax bureaus would be all over the place.

    If your purchased games don't show up there, you signed in with the wrong account.

    You need to find out what (other) email you used before for your account.
Thema:

My account may have been hacked and I can’t contact support for some reason

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