My account needs attention

Discus and support My account needs attention in XBoX on Consoles to solve the problem; I'm getting the My account needs attention message yet again. c649cf26-50ae-4b01-8f9a-b820e722439c Discussion in 'XBoX on Consoles' started by Chemspook, Jul 13, 2017.

  1. Chemspook
    Chemspook Guest

    My account needs attention


    I'm getting the My account needs attention message yet again.

    :)
     
    Chemspook, Jul 13, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Account needs attention

    Hello Xerxes Swerve,

    It takes up to 96 hours for our system to process any changes, so when we initially queried this gamertag, we did not yet have your gamertag change registered.

    You were not rewarded for this offer because, as it says in the page you link, that offer is only for physical (disc) purchases made off of MicrosoftStore.com. Since your purchases were made digitally from the Xbox store, they were not eligible for this offer.
     
    XBLRewards8, Jul 13, 2017
    #2
  3. Aero oXerxes
    Aero oXerxes Guest
    Account needs attention

    yes and also it says i have been a member since 2014, so what do you mean?
     
    Aero oXerxes, Jul 13, 2017
    #3
  4. bowski477
    bowski477 Guest

    My account needs attention

    Log into account.microsoft.com and make sure your don't have an outstanding balance on your subscriptions page. Also make sure you don't have an expired payment method listed on your account.
     
    bowski477, Jul 13, 2017
    #4
  5. Chemspook
    Chemspook Guest
    I'm still seeing this message. Does this have anything to do with the fact that I'm still using an email that is @Hotmail.com and Microsoft no longer allows this domain to be used with new or previously existing accounts?
     
    Chemspook, Aug 10, 2017
    #5
  6. Chemspook
    Chemspook Guest
    Thanks for the suggestion @bowski477 but none of that applies to my account.
     
    Chemspook, Aug 10, 2017
    #6
  7. Chemspook
    Chemspook Guest
    There seems to be an issue with your account:

    please reach out to our support
    forum team
    .

    This message is from an email this morning on 10-12-2017.
     
    Chemspook, Nov 1, 2018
    #7
  8. Chemspook Win User

    My account needs attention

    Thanks for the suggestion @bowski477 but none of that applies to my account.
  9. bowski477 Win User

    My account needs attention

    Log into account.microsoft.com and make sure your don't have an outstanding balance on your subscriptions page. Also make sure you don't have an expired payment method listed on your account.
  10. Chemspook Win User

    My account needs attention

    There seems to be an issue with your account:

    please reach out to our support
    forum team
    .

    This message is from an email this morning on 10-12-2017.
  11. Chemspook Win User

    My account needs attention

    I'm still seeing this message. Does this have anything to do with the fact that I'm still using an email that is @Hotmail.com and Microsoft no longer allows this domain to be used with new or previously existing accounts?
  12. Aero oXerxes Win User

    Account needs attention

    Hello Xerxes Swerve,

    We do not see any Rewards Account information for this gamertag. Did you recently have a gamertag change?
    yes and also it says i have been a member since 2014, so what do you mean?
Thema:

My account needs attention

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