My account says "Permanently Suspended from xbox network" and the error code is 0x80xa40021

Discus and support My account says "Permanently Suspended from xbox network" and the error code is 0x80xa40021 in XBoX on Consoles to solve the problem; Hello, My account says it is perm suspended from xbox live for "inappropriate conduct or content" but it's weird cause I haven't had an xbox one since... Discussion in 'XBoX on Consoles' started by BreakerPanel, Jan 4, 2022.

  1. BreakerPanel
    BreakerPanel Guest

    My account says "Permanently Suspended from xbox network" and the error code is 0x80xa40021


    Hello,

    My account says it is perm suspended from xbox live for "inappropriate conduct or content" but it's weird cause I haven't had an xbox one since may and I have an email saying I'm suspended from dec 21 2021 - jan 6 2022

    it does not say I'm banned on the enforcement page, just says 'im suspended but when i logged onto my new xbox it says permanently suspended.

    Edit: it says the following exactly when I try to login

    "Notice of Xbox enforcement
    This account is permanently suspended from the Xbox network due to inappropriate conduct or content. To learn more, view enforcement history, submit an inquiry , and review other policy and enforcement topics, go to HTTP://enforcement.xbox.com. Please not, customer support can't change this or give additional details about this suspension. (0x80a40021)"

    The fact that it says they can't give more detail about the suspension and the fact Its saying go to the enforcement site to learn more leads me to believe that it's just a suspension like the site says, even though it says permanently suspended.

    :)
     
    BreakerPanel, Jan 4, 2022
    #1
  2. Jesse E' Win User

    My account says "Permanently Suspended from xbox network" and the error code is 0x80xa40021

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    The only way to know for sure is to wait until the 6th of January. If the suspension is lifted then you know the email is right. If not then you know the console is right.
  3. Nursemorph Win User

    My account says "Permanently Suspended from xbox network" and the error code is 0x80xa40021

    The bit about Customer Support not being able to give more details is because CS have nothing to do with Enforcement...all they can tell is that there is a ban in place and, maybe, it might say why but not much beyond that.

    You could try replying to the email that stated you were suspended and ask for clarification...may not make much difference but worth a try. Failing that, all you can do is wait till the 6th and see what happens

    Do I take it you haven't played any games at all since May? Not on a PC or anything? Were you Game Sharing with anyone when you last had a console? If so, did that person know your password? Just trying to work out a possible reason as, whilst it sometimes can take Enforcement a while to investigate things, 7 months seems a little extreme
  4. SebastienPapillon Win User

    Suspension

    It says “ this account is permanently suspended from xbox network due to inappropriate conduct or content. To go learn more go to enforcement history. “

    Its been about 35h atlease since I got that message and never got an email or nothing..
  5. Popowska Win User

    Enforcement glitch

    I wanted to write about my post but you closed it directly, so yes my account has been permanently suspended now for sure but I just wanted to say that their site never works in the end and the person who confirmed the suspension was the xbox support, I was just saying that this is probably not a bug and that accounts are permanently suspended
  6. TwistyWhisper76 Win User

    Console ban issue

    my account is fully back to normal as a friend could use it online on another Xbox but my Xbox says I have a suspension from multiplayer communication and sharing is the suspension permanent or is there a way to find out how long my Xbox is suspended for?
Thema:

My account says "Permanently Suspended from xbox network" and the error code is 0x80xa40021

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