My Account won't log in on any other devices other than the xbox

Discus and support My Account won't log in on any other devices other than the xbox in XBoX Accessibility to solve the problem; So I can sign into my Xbox fine and I can sign into microsoft.com fine, but every time I try to sign into anything else with my Xbox it just says... Discussion in 'XBoX Accessibility' started by A Crazy Jedi, Feb 20, 2019.

  1. A Crazy Jedi
    A Crazy Jedi Guest

    My Account won't log in on any other devices other than the xbox


    So I can sign into my Xbox fine and I can sign into microsoft.com fine, but every time I try to sign into anything else with my Xbox it just says failed, it even fails on the Xbox website. I will click sign in and then the screen will act like I am loading
    into my account and then just not do it, and it won't let me try to sign in again. This seems to happen on every website, and it has been happening for months now, if anyone could help I would be super thankful!

    :)
     
    A Crazy Jedi, Feb 20, 2019
    #1
  2. XBF Jasmine Z Win User

    My Account won't log in on any other devices other than the xbox

    Hi Jedi,

    Thank you for reaching out to us!

    Since this has to do with the account itself and we are limited on what actions we can take, I would recommend contacting our Live Support. The best way to reach Live Support would be
    our:
    Contact Us Page.




    (Steps subject to change)

    Step 1 ----Select Xbox One

    Step 2 ----Select
    See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    Once they call, explain the issue and they will be able to help you. Also, try reporting it
    to our
    Xbox Support on Twitter
    .

    I hope this helps a bit more.
  3. A Crazy Jedi Win User

    My Account won't log in on any other devices other than the xbox

    Hi so I tried signing in with other accounts and it is working but specifically mine just doesn't seem to work on any browser. I have tried IE, Chrome, Firefox, none will work which leads me to believe something is up with my account. The Xbox app does
    work, however, I had been signed into that for a while so that seems unsurprising. It seems like none of the websites crash but everything breaks when it tries to connect to my account. thanks
  4. XBF Jasmine Z Win User

    My Account won't log in on any other devices other than the xbox

    Hi Jedi,

    Thanks for reaching out to us here on the Forums!

    So you click to sign into the account and that is when it crashes or is it after you enter your account information like your password and email?

    Have you tried to sign in with another account?

    I would recommend trying another browser or device and try the Xbox app too in order to test if it is the website, the account itself or a network issue.

    Give this a try and let us know how it goes :)
  5. DarthLegacy905 Win User

    My Account won't log in on any other devices other than the xbox

    Try clearing your cache and cookies and let me know if that works?
  6. A Crazy Jedi Win User

    My Account won't log in on any other devices other than the xbox

    Yeah I tried clearing cache on all the devices but that has not worked
Thema:

My Account won't log in on any other devices other than the xbox

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