My bank says there are some Msft charges that I dont recognize

Discus and support My bank says there are some Msft charges that I dont recognize in XBoX Sales and Promo to solve the problem; I am trying to pay for Gold Live but Msft is charging me 2 usd per trying? My bank account is funded 8a913250-64c4-4327-924a-efc0fb3ee6e3 Discussion in 'XBoX Sales and Promo' started by jorgedíaz2, Jan 17, 2019.

  1. jorgedíaz2
    jorgedíaz2 Guest

    My bank says there are some Msft charges that I dont recognize


    I am trying to pay for Gold Live but Msft is charging me 2 usd per trying? My bank account is funded

    :)
     
    jorgedíaz2, Jan 17, 2019
    #1
  2. Smwutches Win User

    My bank says there are some Msft charges that I dont recognize

    Those are usually verification charges that will drop off on their own. If it's not allowing you to actually buy the gold, you'll want to contact support and speak to billing. http://support.xbox.com/contact-us
  3. Zero Jehuty Win User

    My bank says there are some Msft charges that I dont recognize

    What do you mean "2 per trying?"

    MS would not charge extra unless your bank has a fee for online purchases attempts.
  4. YolkyPaladin467 Win User

    Money taken from my bank from "Microsoft/Xbox Dublin Ireland"?

    Hello ,I have had a number of payment taken from my account ,on the bank statement it says msft Xbox

    But there is no reason why ! I looked on internet as some just said msft ,an found others had the same problem .I would like my money back ,an answers why Microsoft as able to do this ,I have direct debts declined as Microsoft have already taken money with
    out my knowledge ,an I've incurred charges due to this .
  5. SingingCoder092 Win User

    Xbox live

    Its funny i just bought the division 2 last week, the store says i dont even own it. The charge on my bank account would say otherwise. Thanks m$ for charging me for something and not letting me have it. I really hate dealing with Microsoft and all these
    stupid issues.
  6. steeledwand7664 Win User

    Banned Enforcement contact

    Here is a scenario that would constitute market place theft. I am not saying this is what happened in your case but here is an example.

    1. There are some charges made onto the account on say your credit card that you did not authorize.

    2. You call up your bank to dispute those charges and then the bank contacts Microsoft saying that these charges are disputed and then the charges are what is called charged back basically removed from the Microsoft account and credited back to the bank.
    Microsoft sees this as a way of getting around their refund policy and trying to get something for free hence marketplace theft.

    What should happen in a scenario like this is to contact xbox support when the charges are noticed and let them know there are charges that you do not recognize on the account and then they would look into it and give a refund if in policy.

    What you can try and do is to sign into your sons account at commerce.microsoft.com it will show you the purchase history of his account and will show if there was any refunds/chargebacks done on any purchase.
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My bank says there are some Msft charges that I dont recognize

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