My Digital Xbox one is freezing on the home screen

Discus and support My Digital Xbox one is freezing on the home screen in XBoX Accessibility to solve the problem; I haven’t played on my digital xbox in a while and when i logged in it was frozen on the home screen i have tryed resetting it but my controller isnt... Discussion in 'XBoX Accessibility' started by Simplysaloth, May 23, 2020 at 8:32 PM.

  1. Simplysaloth
    Simplysaloth Guest

    My Digital Xbox one is freezing on the home screen


    I haven’t played on my digital xbox in a while and when i logged in it was frozen on the home screen i have tryed resetting it but my controller isnt working either so what do i do?

    kind regards .

    :)
     
    Simplysaloth, May 23, 2020 at 8:32 PM
    #1
  2. XBF Leo G Win User

    My Digital Xbox one is freezing on the home screen

    Hello simplysaloth,

    Thank you for posting on the Xbox forums. We understand that your console is frozen when you are on the home screen. We recommend

    power cycling the console
    by holding down the power button on the console for ten seconds. Do any other controllers work when they are connected to your console? If this does not resolve the issue, we recommend performing a soft factory reset. This type
    of factory reset will keep all games and applications installed, but it will remove all the profiles from the console.

    Typically, you perform the factory reset from the console's settings. However, you will need to access the Xbox Startup Troubleshooter since your home screen is frozen. We will provide steps on how to access the troubleshooter. Be sure to let
    us know the results simplysaloth!

    How to access the Xbox Startup Troubleshooter:

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, and then plug the power cord back in.
    3. Press and hold the BIND button (located below the Xbox button on the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
      Note The Xbox One S All-Digital Edition does not have an
      EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
      BIND button (steps 3 & 4) and then pressing the Xbox button.
    4. Continue holding the BIND and
      EJECT
      buttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

    To reset your console from the Xbox Startup Troubleshooter, use the
    D-pad and A button on your controller to select
    Reset this Xbox. When prompted, select Keep my Games & Apps
  3. MRSRebeliciouS Win User

    Xbox One 1TB Call of Duty: Advanced Warfare Bundle Problems

    my first one kept going to the home screen the one 2nd and 3rd mine keeps freezing up
  4. Stuart McSweeney Win User

    COD Modern Warfare

    I have the full game and warzone downloaded digitally through game sharing. The game loads and i can play for a few minutes the the game freezes and takes me back to the xbox home screen. Any help?
  5. the taker00 Win User

    JUST DANCE 2014 - CANT GET TO PLAY

    I cant get mine to work either. Its brand new (even a rented one would not work) when i can get the screen to show up it will just freeze up at the first menu. I can not return to home screen when it freezes. My xbox is xbox 360 slim (no internal hard drive)
  6. XBF Leonzo G Win User

    MXGP 3 won't start

    Hello pantera2006,

    Thank you for bringing this issue to our attention. Sorry to hear about the issue with MXGP 3. Does the game crash, and revert the console back to the home screen? If the game freezes on the title screen and stays there, is the console able to be taken back
    to the home screen by pressing the home button on the controller? We recommend utilizing the article entitled

    My Xbox One Game Won't Start or Freezes During Gameplay
    in order to resolve the issue. Be sure to let us know the results!
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My Digital Xbox one is freezing on the home screen

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