my friend get charged but he dont have game pass

Discus and support my friend get charged but he dont have game pass in XBoX Sales and Promo to solve the problem; hello. my friend got charged and got error. now he dont have game pass and money is not refunded. need help. 02259c49-4de8-4724-8bc8-10e4c4b92e88 Discussion in 'XBoX Sales and Promo' started by TeakLearner7379, Sep 13, 2019.

  1. my friend get charged but he dont have game pass


    hello. my friend got charged and got error. now he dont have game pass and money is not refunded. need help.

    :)
     
    TeakLearner7379, Sep 13, 2019
    #1
  2. Ricardo Cintra Win User

    my friend get charged but he dont have game pass

    Hi, If he push the midle X button on him controller and keeping pressing to a feel seconds so when the console show a popup window so then he goes in option Report a Problem so he can make the report. If he can make screen capture so he can make the anex
  3. XBF Brad A Win User

    my friend get charged but he dont have game pass

    Hi Teak,

    Thanks for the update on the issue. If he does not see the purchase, it could be possible that he purchased the game pass on a different account or the purchase never went through. We recommend to request a call from support and they will be able to assist
    your friend in finding out what happened.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  4. TeakLearner7379 Win User

    my friend get charged but he dont have game pass

    how to make report? he got error on payment page now he is like didnt do anything. just basic account.
  5. TeakLearner7379 Win User

    my friend get charged but he dont have game pass

    he is on pc. we look the orders page but nothing in there.
  6. XBF Leo G Win User

    my friend get charged but he dont have game pass

    Hello TeakLearner7379,

    Thank you for posting on the Xbox forums. We understand that one of your friends purchased Xbox Game Pass, but he does not have access to the list of games that are available with Xbox Game Pass. Is your friend playing on an Xbox One or a Windows 10
    computer? Your friend needs to log in to his account on the
    Microsoft website
    to confirm if his subscription is active. Also, he needs to check

    the order history
    for his account and confirm that he was charged for the subscription.

    If the subscription shows that it is active, but he does not have the ability to use it; we recommend

    power cycling
    the console by holding down the power button on the console for ten seconds. If he is using an Xbox One, he can try

    removing his account from his console and downloading it back
    . Be sure to let us know the results!
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my friend get charged but he dont have game pass

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