My Game Pass App for PC wont recognise my payment

Discus and support My Game Pass App for PC wont recognise my payment in XBoX on Windows to solve the problem; Hello, the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that... Discussion in 'XBoX on Windows' started by Shantrek, Jun 12, 2019.

  1. Shantrek
    Shantrek Guest

    My Game Pass App for PC wont recognise my payment


    Hello,

    the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that did not have the season pass purchased(I had 2 hotmails on my PC) as the one to show up whenever I use the app.

    Basically, even after I change accounts(changing to the account that has the payment done) it still shows up as the other hotmail, whitch, by the way, I have eliminated completely from my PC because I thought it would fix it.

    I have reinstalled the App, I have deleted the account thats wrongfully showing up from my computer and I've changed the administrator onmy windows to the one that has the Game Pass owned. I'm completely out of ideas right now, it might just be a bug of
    the App since its still on a beta, but I really want to use the subscription that I have payed.

    I hope you can help, thank you.

    :)
     
    Shantrek, Jun 12, 2019
    #1
  2. SoG JJKILLERs Win User

    My Game Pass App for PC wont recognise my payment

    Hello,

    the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that did not have the season pass purchased(I had 2 hotmails on my PC) as the one to show up whenever I use the app.

    Basically, even after I change accounts(changing to the account that has the payment done) it still shows up as the other hotmail, whitch, by the way, I have eliminated completely from my PC because I thought it would fix it.

    I have reinstalled the App, I have deleted the account thats wrongfully showing up from my computer and I've changed the administrator onmy windows to the one that has the Game Pass owned. I'm completely out of ideas right now, it might just be a bug of
    the App since its still on a beta, but I really want to use the subscription that I have payed.

    I hope you can help, thank you.
    also remember to be on build 1903
  3. XBF Crystal P Win User

    My Game Pass App for PC wont recognise my payment

    Hi there Shantrek,

    Thanks for reaching out here in Xbox forums. I understand there is an issue with the Xbox Gamepass (beta app). I recommend to
    Report this app to Microsoft.

    Hope this helps.
  4. DanMen334 Win User

    My gears 5 ultimate is not showing up after i redeem the code. Help please

    check in payment and billings, in your microsoft account (from pc) there will appear all purchases and codes redeemed in your account there must appear so that you are sure that it is redeemed, or you can check on your xbox profile (from pc) in my games
    will appear will appear will be selected I'll send it to another tab and give you the option to install, select it, if it is by means of game pass just download it from the game pass store either from your pc, app or console
  5. ShankyCal Win User

    The XBOX App Hasn't Realised I Bought the Game Pass

    Hey,

    There's only one account. We are sharing that account between two devices. One device has the game pass and one hasn't even recognised it's been bought. I didn't receive an email regarding my transaction, but like I said the payment has been taken out of my
    account.

    All I've done is bought another game pass. It is only a quid after all.
  6. M ar1a MC Win User

    Says Titan fall Expedition was installed But cant play it, and the funds havn't come out of my account.

    I brought titanfall deluxe edition and it only installed the dlc. It wont recognise my game
Thema:

My Game Pass App for PC wont recognise my payment

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