My Game Pass App for PC wont recognise my payment

Discus and support My Game Pass App for PC wont recognise my payment in XBoX on Windows to solve the problem; Hello, the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that... Discussion in 'XBoX on Windows' started by Shantrek, Jun 12, 2019.

  1. Shantrek
    Shantrek Guest

    My Game Pass App for PC wont recognise my payment


    Hello,

    the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that did not have the season pass purchased(I had 2 hotmails on my PC) as the one to show up whenever I use the app.

    Basically, even after I change accounts(changing to the account that has the payment done) it still shows up as the other hotmail, whitch, by the way, I have eliminated completely from my PC because I thought it would fix it.

    I have reinstalled the App, I have deleted the account thats wrongfully showing up from my computer and I've changed the administrator onmy windows to the one that has the Game Pass owned. I'm completely out of ideas right now, it might just be a bug of
    the App since its still on a beta, but I really want to use the subscription that I have payed.

    I hope you can help, thank you.

    :)
     
    Shantrek, Jun 12, 2019
    #1
  2. SoG JJKILLERs Win User

    My Game Pass App for PC wont recognise my payment

    Hello,

    the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that did not have the season pass purchased(I had 2 hotmails on my PC) as the one to show up whenever I use the app.

    Basically, even after I change accounts(changing to the account that has the payment done) it still shows up as the other hotmail, whitch, by the way, I have eliminated completely from my PC because I thought it would fix it.

    I have reinstalled the App, I have deleted the account thats wrongfully showing up from my computer and I've changed the administrator onmy windows to the one that has the Game Pass owned. I'm completely out of ideas right now, it might just be a bug of
    the App since its still on a beta, but I really want to use the subscription that I have payed.

    I hope you can help, thank you.
    also remember to be on build 1903
  3. XBF Crystal P Win User

    My Game Pass App for PC wont recognise my payment

    Hi there Shantrek,

    Thanks for reaching out here in Xbox forums. I understand there is an issue with the Xbox Gamepass (beta app). I recommend to
    Report this app to Microsoft.

    Hope this helps.
  4. M ar1a MC Win User

    Says Titan fall Expedition was installed But cant play it, and the funds havn't come out of my account.

    I brought titanfall deluxe edition and it only installed the dlc. It wont recognise my game
  5. ATOMICSHARK 235 Win User

    Pre-paid visa or master card

    Im trying to buy fallout season pass but my prepaid visa wont get accepted says use diferent form of payment
  6. BeNNy 164 Win User

    Can't upload Farming Simulator 17 Screenshots to Xbox LIVE

    Ok, now my Xbox App is updated but still the same error and i can't start the game from the App. If i play the Game Xbox Live doesn't recognises it so its not showing in the Friendslist. I think this PC Title needs to be updated in the Xbox Live Database
    or something like that.
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My Game Pass App for PC wont recognise my payment

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