My microsoft account on the xbox is showing i have a balance of 18.33 but in the store only...

Discus and support My microsoft account on the xbox is showing i have a balance of 18.33 but in the store only... in XBoX Games and Apps to solve the problem; I got a $15 gift card and put it in and tried to buy the binding of isaac afterbirth+ knowing I have the rebirth and afterbirth. So I try buying it... Discussion in 'XBoX Games and Apps' started by jadenpereira, May 24, 2021.

  1. jadenpereira
    jadenpereira Guest

    My microsoft account on the xbox is showing i have a balance of 18.33 but in the store only...


    I got a $15 gift card and put it in and tried to buy the binding of isaac afterbirth+ knowing I have the rebirth and afterbirth.

    So I try buying it but it only says I have $3.33 in my account but when I went to check it showed I had $18.33 so i'm very

    confused. Can someone help me with this?

    :)
     
    jadenpereira, May 24, 2021
    #1
  2. Computers are Useles Win User

    My microsoft account on the xbox is showing i have a balance of 18.33 but in the store only shows 3.33. What do i do?

    Try rebooting your console and if that does not work, try logging out and log back in
  3. YohaanPatel Win User

    My microsoft account on the xbox is showing i have a balance of 18.33 but in the store only shows 3.33. What do i do?

    I got a $15 gift card and put it in and tried to buy the binding of isaac afterbirth+ knowing I have the rebirth and afterbirth.

    So I try buying it but it only says I have $3.33 in my account but when I went to check it showed I had $18.33 so i'm very

    confused. Can someone help me with this?
    Thanks for reaching out!

    First please do a full reboot of your console

    Please check your balance by following these steps: Here

    Check your payment history Here

    If none of these work try this

    You will need to contact Xbox support directly for assistance with that.

    The best way to reach Live Support would be here: Here

    Step 1 ----Select the xbox you have

    Step 2 ----Select See other options
    Step 3 ----Select topic (Ex. System Update)
    Step 4 ----Select "Show contact options"
    Step 5 ----Select request a call from support
  4. HassanB Win User

    Can't purchase Xbox Live gold. :(

    Hello,

    You cannot use your Microsoft Account balance to purchase Xbox LIVE Gold. That balance can only be used on Xbox LIVE Game store transactions.
  5. AMadMongrel Win User

    Xbox account funds issue

    I went to my microsoft account and it shows the correct amount so i think it is a bug with the store as when i go into the xbox store via console and pick any game and hit the buy option it will bring up a small banner saying microsoft account balance with
    a figure next to it and the word change at the end, so if i click on it it brings up a similar banner that shows the correct amount in my account so i think its an issue with the store itself as my account appears to be ok and like i said i have done a factory
    reset which fixed the issue until I added more funds and spent it .

    I have discovered that the problem is with new games, some high rated and some dlc that show the incorrect amount in my account
  6. Cclm76 Win User

    55 Days Later...

    commerce.microsoft.com shows a balance of $11.60 CAD. The Avatar Store shows a balance of $1.74 CAD. Pretty sure there's a problem with my account...

    56 days and counting.
Thema:

My microsoft account on the xbox is showing i have a balance of 18.33 but in the store only...

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