My Microsoft (Xbox) account (not this one) has been hacked, the password and associated...

Discus and support My Microsoft (Xbox) account (not this one) has been hacked, the password and associated... in XBoX Accessibility to solve the problem; My Microsoft (Xbox) account (not this one) has been hacked and the password and associated email changed, effectively locking me out of my account. How... Discussion in 'XBoX Accessibility' started by JaamesSchlieger, Apr 14, 2022.

  1. My Microsoft (Xbox) account (not this one) has been hacked, the password and associated...


    My Microsoft (Xbox) account (not this one) has been hacked and the password and associated email changed, effectively locking me out of my account. How do I go about getting it back and/or (at least) refunded?

    I have contacted support twice now but to no avail. My first time contacting support was on February 20. My second time was on March 6. Because my email address is no longer associated with my Microsoft account, I initially believed that I would be unable to change the password and regain access to my account. But on April 11, the thought occurred to me to use the email address provided to me in the notification email I had received about my email address being changed. So I changed the password, but I remain locked out of my account because it has since been banned from Microsoft's services.

    I would like to know how to go about either getting my account back or canceling my subscription to Game Pass and/or (at the very least) refunding the now two months (and counting!) of services I have paid for (March and April) but have been restricted from using. I am also locked out of other games that I have paid for and are linked to this account, further increasing the amount of money lost by this ordeal.

    In conclusion, this problem has persisted for nearly three months now and it feels as if the people whose service I pay for are dragging their feet on an issue that is costing me money while they profit from my loss. I expect more from a multi-trillion-dollar company with over 180,000 employees. I would like to recommend to those in charge (though the chances of anyone fitting that criteria seeing this are probably slim) that they invest more time, money, and energy into their customer service department because it is absolutely horrendous.

    An afterword: I must confess, this is a rather inventive (though simultaneously outright immoral) business practice. It is no wonder that Microsoft is worth as much as it is.

    TL;DR (God, I hope you actually read it, though it would only further my point if you didn't)

    Account hacked.

    Password changed.

    Email changed.

    No access.

    Got access.

    I'm blocked.

    Losing money.

    Want account back.

    Want money back.

    Getting frustrated.

    Please help.

    Also, invest in your customer service department.

    It sucks.

    :)
     
    JaamesSchlieger, Apr 14, 2022
    #1
  2. ApsidalBog1860 Win User

    My account has been hacked

    My son's account has been hacked too. I'm getting the run around from Microsoft. They help me reset the password only to find out that the hacker has changed my email contact and the phone number associated with the account. I've tried doing the option where
    u don't have access to any of these, and it says that I'm not allowed to do that at this time.
  3. alexburns Win User

    MY CONSOLE HAS BEEN HACKED :{::{:{:{.......

    [quote user="WhippyMist42343"]

    IT WAS JUST THIS MORNING THAT I FOUND THAT I COULDNT SIGN INTO XBOX LIVE AND I WAS PLAYING COD WAW LAST NIGHT AND WHEN I SIGNED IN THIS MORNING I FOUND ALL MY FRIENDS WERE DELETED,MY BIO HAD CHANGED,AND MY AVATAR HAD CHANGED. WHO WOULD DO SUCH A THING? IF
    ANYONE'S PROFILE HAS BEEN HACKED,DO LET ME KNOW.

    [/quote]

    If you believe your console has been hacked you should really get in touch with Microsoft so that they can investigate. Also change the passwords on your account associated with live, make it a difficult password as well to help with preventing you being hacked
    in the future.
  4. BenRowePC Win User

    cannot access the xbox live i am paying for, for over 6 months now

    sorry i forgot to mention that my email is the one associated with my gamertag, but my dads account is the parental one. it hasnt been removed i just cannot acess his emails to prove im not trying to hack it, but i can get on the microsoft account with the
    email adress and password, but when i do all it says is that i need to provide a code which they send to my dads email address, the one i cannot access
  5. Don Cuthbert Win User

    Remove/Unlink Xbox Live account from Microsoft account

    I believe the simplest answer to this is that your Xbox ID is just another user ID for your Microsoft Account. Whatever has been done under your Xbox Account is therefore attributed to your Microsoft Account, since they are really one and the same. They
    have the same password because they are the same account from Microsoft's side.

    You could change your Gmail password with Google and that would not change the password used by your Microsoft Account (even though they both use the same @gmail.com address as a user ID). But if you change your Microsoft Account password, that would affect
    the Xbox login and OneDrive login, since both are that same account.

    I believe that you could create a new primary Microsoft Account email alias (such as something @outlook.com) and then remove the @gmail.com alias from your Microsoft Account. But the Xbox account would also become associated with the new primary Microsoft
    Account alias and so whatever has been done there would still be on your Microsoft Account.

    At the moment, my own @gmail.com account is one of the aliases for my Microsoft Account, but I have never used it to login to Windows, etc., although I could. I would need to use my Microsoft Account password, not my gmail account password, if I did try
    to login to Windows, Outlook, or OneDrive with it.
  6. TDS x Drifter x Win User

    Hackers

    hey dude if you feel your account has been "hacked" or accessed without your permission the best thing to do is contact xbox support and change your email password associated with your xbox live account if you have any queries then post in your forum here
    ok dude hope this helped
Thema:

My Microsoft (Xbox) account (not this one) has been hacked, the password and associated...

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